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Best practice: Turbo-charge customer communications with email templates - Story From: Recent Ideas
03/26/2010 05:37 PM - Make your sales reps more productive, enforce your corporate look-and-feel, and ensure your messaging is always consistent and on point.

CRM Software Free Trial - Your CRM online guide to Web-based Contact Management Software Free Internet Trials and the latest news Articles, reviews & comparisons.

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  1. Personalize Email Templates with Contact Management Software - Story From: BigContacts Product News One way to make yourself more efficient using BigContacts is to use email templates and letter templates. If you find yourself sending the same email over and over again, you...
  2. Customer Operations Excellence: Edging Toward Your FCR Revolution - Story From: CRM Buyer Contact center managers have started to think beyond "service levels," "average talk time" and "wait time." Slowly yet steadily, FCR has found its way into customer operations dashboards. A dual...
  3. 10 Bits of Advice from the Online Marketing Summit - Story From: Recent Ideas A couple of weeks ago Lauren Vaccarello, Sr. SEM Manager, had the pleasure of speaking on a panel at the Online Marketing Summit in San Diego with some of the...
  4. Create a governance policy for creating profiles [Profile Best Practices] - Story From: Recent Ideas I spoke with an administrator last week who is responsible for enforcing her governance policy.  When anyone asks her to create a one-off profile, her standard response is that unless...
  5. Best practice: 13 reasons sales reps love Salesforce CRM - Story From: Recent Ideas Regular use of Salesforce CRM is important to drive full adoption. To achieve this goal, sales reps need to know how the application benefits them, day after day. The bottom...
  6. Best practice: Achieving outstanding CRM adminstration - Story From: Recent Ideas With cloud computing, system administration is much easier than with traditional on-premises software. Still, it’s critical that you fill the role of administrator—with one of your employees or by using...
  7. Best practice: Get these must-have administrator tools - Story From: Recent Ideas Salesforce CRM has dozens of tools to help administrators do their jobs. This document highlights the best....
  8. Best practice: 4 questions to answer for a successful portal implementation - Story From: Recent Ideas Rolling out a customer or partner portal involves careful planning and execution. This document will help orient you before you dive into a portal implementation....
  9. Customize Email/ Letter Templates with Web Based CRM - Story From: BigContacts Product News With BigContacts, you have always been able create custom Email and Letter Templates that would merge standard (core) contact information into the body of either template type.We have recently expanded...
  10. Creating and Using Email Templates - Story From: The Suite Advantage Sending an email to either a Contact, Organization, Case Contact or whomever, it is a great way to send relevant information to your varied relationships. Building and using templates can...


Best practice: 4 questions to answer for a successful portal implementation - Story From: Recent Ideas
03/26/2010 05:25 PM - Rolling out a customer or partner portal involves careful planning and execution. This document will help orient you before you dive into a portal implementation.

CRM Software Free Trial - Your CRM online guide to Web-based Contact Management Software Free Internet Trials and the latest news Articles, reviews & comparisons.

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  2. CRM for the Small Business, Part 5: How to Save a Troubled Implementation - Story From: CRM Buyer A successful CRM implementation starts with good preparation. It is a good idea to document the goals and objectives of the small business first and test the system with the...
  3. Best practice: Get these must-have administrator tools - Story From: Recent Ideas Salesforce CRM has dozens of tools to help administrators do their jobs. This document highlights the best....
  4. Best Practice: 5 steps to a successful implementation - Story From: Recent Ideas Whether you’re just starting out or are in the middle of an implementation, this document can help guide you to success. ...
  5. Give your Customer Support Portal a Name and its Up and Running - Story From: The Suite Advantage The setup process for your EBSuite Customer Portal is literally no more complicated than deciding on a name for the Portal. Give it a name and its available for your...
  6. If you only knew what Questions your Customers were Asking – You could have a Great Answer Prepared even before they Asked! - Story From: The Suite Advantage Questions asked by Customers are the Golden Tickets to an chance to prove to your Customer you deserve their business.  In EBSuite we give you the “hanging curve ball” and...
  7. The Secret To A Successful CRM Implementation - Story From: CRM Outsiders One of the recurring questions I get from customers and prospects all over the world is, what is the secret to a successful CRM implementation?  My answer resonates with companies...
  8. Deskera Partner Portal – Creating a Customized Sign-up page - Story From: Deskera Blog | Deskera CRM, Project Management, Employee Performance Management, Accounting & Financials and more! Deskera Partner Portal makes it extremely easy for our partners to create customized sign up pages for their customers. Its easy, its quick, and it looks great. There is no...
  9. New Capsule Support Portal - Story From: Capsule CRM Blog We have updated the Capsule support portal. It now includes full content search and it can be accessed from the support link on our main site. For those who haven't...
  10. Deskera Partner Portal – Manage Plan Settings - Story From: Deskera Blog | Deskera CRM, Project Management, Employee Performance Management, Accounting & Financials and more! We always strive to bring the best to our partners. The Deskera philosophy of “Better, Easier Faster” extends to our partners. The various features which we have put in our...


Best practice: Get these must-have administrator tools - Story From: Recent Ideas
03/26/2010 05:16 PM - Salesforce CRM has dozens of tools to help administrators do their jobs. This document highlights the best.

CRM Software Free Trial - Your CRM online guide to Web-based Contact Management Software Free Internet Trials and the latest news Articles, reviews & comparisons.

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  2. 7 Uncommon Free Tools For Marketers - Story From: Infusionsoft Blog The key to effective marketing is to create a “message to market match.” This requires you know and understand a lot about your market. It used to be difficult and...
  3. Best practice: 13 reasons sales reps love Salesforce CRM - Story From: Recent Ideas Regular use of Salesforce CRM is important to drive full adoption. To achieve this goal, sales reps need to know how the application benefits them, day after day. The bottom...
  4. Best practice: Achieving outstanding CRM adminstration - Story From: Recent Ideas With cloud computing, system administration is much easier than with traditional on-premises software. Still, it’s critical that you fill the role of administrator—with one of your employees or by using...
  5. Best practice: 4 questions to answer for a successful portal implementation - Story From: Recent Ideas Rolling out a customer or partner portal involves careful planning and execution. This document will help orient you before you dive into a portal implementation....
  6. Best practice: Turbo-charge customer communications with email templates - Story From: Recent Ideas Make your sales reps more productive, enforce your corporate look-and-feel, and ensure your messaging is always consistent and on point....
  7. Choose the right tools to customize and extend Salesforce CRM - Story From: Recent Ideas Make the most of Salesforce CRM by customizing it to your needs. Ranging from point-and-click tools to sophisticated development environments, there are tools for every need—and level of technical expertise....
  8. Best Practice: Choose the right tools to customize and extend Salesforce CRM - Story From: Recent Ideas Make the most of Salesforce CRM by customizing it to your needs. Ranging from point-and-click tools to sophisticated development environments, there are tools for every need—and level of technical expertise....
  9. Free Best Practice Webinars – United States - Story From: Popular Ideas Best Practices Webinars are exclusively for salesforce.com customers. With thousands of companies using salesforce.com, there are a lot of great ideas out there. This is our opportunity to share best...
  10. Campfire picked as one of 40 useful tools for health administrators - Story From: 37signals Product Blog This list of the 40 most useful Web apps for health administrators lists "the tools, communication devices, collaborative tricks, productivity and travel apps that can help you shave time off...


Best practice: Achieving outstanding CRM adminstration - Story From: Recent Ideas
03/26/2010 05:05 PM - With cloud computing, system administration is much easier than with traditional on-premises software. Still, it’s critical that you fill the role of administrator—with one of your employees or by using salesforce.com’s services.

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  2. Cloud Reality Check: Vendors Will Grow Mindshare, not Market Share in 2010 Forty-three percent of enterprises cite cost savings as their top reason for moving their infrastructure to cloud computing. Does today's tight economy mean 2010 will be the year enterprises fully...
  3. Meet – and beat – these 8 CRM challenges - Story From: Recent Ideas By choosing a cloud-based solution such as Salesforce CRM you’ll find that the implementation process—and ongoing maintenance—is much easier than with traditional software solutions. Still, there are some red flags...
  4. Marc Benioff Unveils a Breakthrough in Cloud Computing - Story From: Recent Ideas Join us April 8 as we announce exciting news on the future of cloud computing. Salesforce.com Chairman and CEO Marc Benioff will announce our newest innovations in a live...
  5. Best practice: 13 reasons sales reps love Salesforce CRM - Story From: Recent Ideas Regular use of Salesforce CRM is important to drive full adoption. To achieve this goal, sales reps need to know how the application benefits them, day after day. The bottom...
  6. Best practice: Get these must-have administrator tools - Story From: Recent Ideas Salesforce CRM has dozens of tools to help administrators do their jobs. This document highlights the best....
  7. Best practice: 4 questions to answer for a successful portal implementation - Story From: Recent Ideas Rolling out a customer or partner portal involves careful planning and execution. This document will help orient you before you dive into a portal implementation....
  8. Best practice: Turbo-charge customer communications with email templates - Story From: Recent Ideas Make your sales reps more productive, enforce your corporate look-and-feel, and ensure your messaging is always consistent and on point....
  9. Best practice: Bring cloud computing to your entire company with the AppExchange - Story From: Recent Ideas With hundreds of  applications—ranging from dashboards that extend Salesforce CRM to full-featured Financials applications—salesforce.com’s AppExchange makes finding and deploying new applications fast, easy, and secure. ...
  10. Free Best Practice Webinars – APAC - Story From: Popular Ideas We are pleased to offer Monthly Webinars exclusively for salesforce.com customers in the Asia-Pacific (APAC) region. With thousands of companies using Salesforce, there are a lot of great ideas out...


Best practice: 13 reasons sales reps love Salesforce CRM - Story From: Recent Ideas
03/26/2010 04:42 PM - Regular use of Salesforce CRM is important to drive full adoption. To achieve this goal, sales reps need to know how the application benefits them, day after day. The bottom line: Salesforce CRM is not just a tracking tool, it’s a sales effectiveness...

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  2. Sales reps are in for a tough 2009, but CRM sales software may help, survey says Just about everyone agrees that 2009 is going to be a tough year for business, but it could be particularly difficult for those in sales, judging from the results of...
  3. Best Practice: How salesforce.com manages Salesforce CRM - Story From: Recent Ideas As your company grows, so should your implementation of Salesforce CRM. In this document, salesforce.com shares its best practices for managing the application.  ...
  4. Best Practice: Quick, easy win for adoption: Create a compelling home page - Story From: Recent Ideas If your users find the application confusing, adoption will suffer. One way to fix that problem is to create a home page that gives users vital information at a glance,...
  5. Best practice: Turbo-charge customer communications with email templates - Story From: Recent Ideas Make your sales reps more productive, enforce your corporate look-and-feel, and ensure your messaging is always consistent and on point....
  6. Best practice: Bring cloud computing to your entire company with the AppExchange - Story From: Recent Ideas With hundreds of  applications—ranging from dashboards that extend Salesforce CRM to full-featured Financials applications—salesforce.com’s AppExchange makes finding and deploying new applications fast, easy, and secure. ...
  7. Best practice: 9 reasons why sales managers love Salesforce CRM - Story From: Recent Ideas Managing all aspects of sales productivity takes work. By providing 360-degree visibility into the sales process, however, Salesforce CRM makes that work easier—and more effective—than ever before....
  8. 5 Customer Support Changes You’ll Love - Story From: Infusionsoft Blog I’m happy to share a handful of updates pertaining to our customer service that we provide to all Infusionsoft users. The changes we’ve made will result in better service, faster...
  9. Get Sales Reps Up and Running Quickly - Story From: Popular Ideas We've built six core training classes designed to get sales reps up and running quickly with Salesforce. The courses are short, often less then 30 minutes, and are available on-demand,...
  10. Five Reasons Why Salesforce.com’s Chatter Will Fail - Story From: CRM Outsiders I have been watching the concept of Chatter for a while now. On the one hand, I could kick myself for not making more hype out of Sugar Feeds, the...


Automate profile management using the Force.com IDE [Profile Best Practices] - Story From: Recent Ideas
03/26/2010 11:21 AM - While user permissions are supported in the Web Services API, almost the rest of the profile's controls are supported in the metadata API (see API definition) and can be controlled using the Force.com IDE.  This gives you greater access to manag...

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  2. Use custom profiles where possible [Profile Best Practices] - Story From: Recent Ideas You may have already read my blog posting on creating custom objects more securely. Because standard profiles are unchangable and we now default custom object permissions 'off' on net...
  3. Create a governance policy for creating profiles [Profile Best Practices] - Story From: Recent Ideas I spoke with an administrator last week who is responsible for enforcing her governance policy.  When anyone asks her to create a one-off profile, her standard response is that unless...
  4. Mass Edit profiles using Enhanced Profile List Views [Profile Best Practices] - Story From: Recent Ideas In an earlier blog, I discussed the importance of naming and using a profile's description.  What I find talking with admins is that they really need a way to compare...
  5. Troubleshoot profile changes with the Setup Audit Trail [Profile Best Practices] - Story From: Recent Ideas I find that for many organizations, auditability is treated in a similar way to keeping tax records around for the past ten years;  you know that you need it, but...
  6. Manage profiles & audit user permissions using the API [Profile Best Practices] - Story From: Popular Ideas Often, when I discuss using the web services API with an admin, I get a response that the API is for programmers and something they want to avoid.  I...
  7. Remove unused profiles by running user reports - Story From: Recent Ideas Few people I've spoken with realize that they are continuing to maintain profiles that aren't assigned to any users. As a result, everytime they create a field, record type,...
  8. Report on who has administrative rights [Profile Best Practices] - Story From: Recent Ideas Do you know who has a profile that may be a security risk?  Have you been audited and needed to quickly determine what profiles contribute to that risk? The...
  9. Reduce users with too much administrative rights [Profile Best Practices] - Story From: Popular Ideas Giving out Modify All Data, Customize App, or Manage Users to other users is like giving the ultimate power in the salesforce.com universe.  And with total power comes... a...
  10. Top 10 Profile Best Practices [Profile Best Practices] - Story From: Popular Ideas It starts simply and innocuously: one admin with one profile. As your implementation grows to greater than 1: > 1 app, >1 region, >1 lines of busines, > industry,...


Report on who has administrative rights [Profile Best Practices] - Story From: Recent Ideas
03/26/2010 11:07 AM - Do you know who has a profile that may be a security risk?  Have you been audited and needed to quickly determine what profiles contribute to that risk? The security team at salesforce.com created a great little app on the AppExchange that allows a...

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  1. Use descriptive names and the description field [Profile Best Practices] - Story From: Recent Ideas The corollary to 'a rose by any other name is still a rose', is 'a profile by any other name is still a profile'.  But what you name your profiles...
  2. Use custom profiles where possible [Profile Best Practices] - Story From: Recent Ideas You may have already read my blog posting on creating custom objects more securely. Because standard profiles are unchangable and we now default custom object permissions 'off' on net...
  3. Create a governance policy for creating profiles [Profile Best Practices] - Story From: Recent Ideas I spoke with an administrator last week who is responsible for enforcing her governance policy.  When anyone asks her to create a one-off profile, her standard response is that unless...
  4. Mass Edit profiles using Enhanced Profile List Views [Profile Best Practices] - Story From: Recent Ideas In an earlier blog, I discussed the importance of naming and using a profile's description.  What I find talking with admins is that they really need a way to compare...
  5. Troubleshoot profile changes with the Setup Audit Trail [Profile Best Practices] - Story From: Recent Ideas I find that for many organizations, auditability is treated in a similar way to keeping tax records around for the past ten years;  you know that you need it, but...
  6. Manage profiles & audit user permissions using the API [Profile Best Practices] - Story From: Popular Ideas Often, when I discuss using the web services API with an admin, I get a response that the API is for programmers and something they want to avoid.  I...
  7. Remove unused profiles by running user reports - Story From: Recent Ideas Few people I've spoken with realize that they are continuing to maintain profiles that aren't assigned to any users. As a result, everytime they create a field, record type,...
  8. Automate profile management using the Force.com IDE [Profile Best Practices] - Story From: Recent Ideas While user permissions are supported in the Web Services API, almost the rest of the profile's controls are supported in the metadata API (see API definition) and can be...
  9. Reduce users with too much administrative rights [Profile Best Practices] - Story From: Popular Ideas Giving out Modify All Data, Customize App, or Manage Users to other users is like giving the ultimate power in the salesforce.com universe.  And with total power comes... a...
  10. Top 10 Profile Best Practices [Profile Best Practices] - Story From: Popular Ideas It starts simply and innocuously: one admin with one profile. As your implementation grows to greater than 1: > 1 app, >1 region, >1 lines of busines, > industry,...


Remove unused profiles by running user reports - Story From: Recent Ideas
03/26/2010 11:02 AM - Few people I've spoken with realize that they are continuing to maintain profiles that aren't assigned to any users. As a result, everytime they create a field, record type, tab, app, page layout they are assigning controls to profiles that a...

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  2. Use descriptive names and the description field [Profile Best Practices] - Story From: Recent Ideas The corollary to 'a rose by any other name is still a rose', is 'a profile by any other name is still a profile'.  But what you name your profiles...
  3. Use custom profiles where possible [Profile Best Practices] - Story From: Recent Ideas You may have already read my blog posting on creating custom objects more securely. Because standard profiles are unchangable and we now default custom object permissions 'off' on net...
  4. Create a governance policy for creating profiles [Profile Best Practices] - Story From: Recent Ideas I spoke with an administrator last week who is responsible for enforcing her governance policy.  When anyone asks her to create a one-off profile, her standard response is that unless...
  5. Mass Edit profiles using Enhanced Profile List Views [Profile Best Practices] - Story From: Recent Ideas In an earlier blog, I discussed the importance of naming and using a profile's description.  What I find talking with admins is that they really need a way to compare...
  6. Troubleshoot profile changes with the Setup Audit Trail [Profile Best Practices] - Story From: Recent Ideas I find that for many organizations, auditability is treated in a similar way to keeping tax records around for the past ten years;  you know that you need it, but...
  7. Manage profiles & audit user permissions using the API [Profile Best Practices] - Story From: Popular Ideas Often, when I discuss using the web services API with an admin, I get a response that the API is for programmers and something they want to avoid.  I...
  8. Report on who has administrative rights [Profile Best Practices] - Story From: Recent Ideas Do you know who has a profile that may be a security risk?  Have you been audited and needed to quickly determine what profiles contribute to that risk? The...
  9. Automate profile management using the Force.com IDE [Profile Best Practices] - Story From: Recent Ideas While user permissions are supported in the Web Services API, almost the rest of the profile's controls are supported in the metadata API (see API definition) and can be...
  10. Top 10 Profile Best Practices [Profile Best Practices] - Story From: Popular Ideas It starts simply and innocuously: one admin with one profile. As your implementation grows to greater than 1: > 1 app, >1 region, >1 lines of busines, > industry,...


Troubleshoot profile changes with the Setup Audit Trail [Profile Best Practices] - Story From: Recent Ideas
03/26/2010 10:51 AM - I find that for many organizations, auditability is treated in a similar way to keeping tax records around for the past ten years;  you know that you need it, but you're not sure you'll ever use it unless you are audited.  As a result, it&#...

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  2. Use custom profiles where possible [Profile Best Practices] - Story From: Recent Ideas You may have already read my blog posting on creating custom objects more securely. Because standard profiles are unchangable and we now default custom object permissions 'off' on net...
  3. Create a governance policy for creating profiles [Profile Best Practices] - Story From: Recent Ideas I spoke with an administrator last week who is responsible for enforcing her governance policy.  When anyone asks her to create a one-off profile, her standard response is that unless...
  4. Mass Edit profiles using Enhanced Profile List Views [Profile Best Practices] - Story From: Recent Ideas In an earlier blog, I discussed the importance of naming and using a profile's description.  What I find talking with admins is that they really need a way to compare...
  5. Manage profiles & audit user permissions using the API [Profile Best Practices] - Story From: Popular Ideas Often, when I discuss using the web services API with an admin, I get a response that the API is for programmers and something they want to avoid.  I...
  6. Remove unused profiles by running user reports - Story From: Recent Ideas Few people I've spoken with realize that they are continuing to maintain profiles that aren't assigned to any users. As a result, everytime they create a field, record type,...
  7. Report on who has administrative rights [Profile Best Practices] - Story From: Recent Ideas Do you know who has a profile that may be a security risk?  Have you been audited and needed to quickly determine what profiles contribute to that risk? The...
  8. Automate profile management using the Force.com IDE [Profile Best Practices] - Story From: Recent Ideas While user permissions are supported in the Web Services API, almost the rest of the profile's controls are supported in the metadata API (see API definition) and can be...
  9. Reduce users with too much administrative rights [Profile Best Practices] - Story From: Popular Ideas Giving out Modify All Data, Customize App, or Manage Users to other users is like giving the ultimate power in the salesforce.com universe.  And with total power comes... a...
  10. Top 10 Profile Best Practices [Profile Best Practices] - Story From: Popular Ideas It starts simply and innocuously: one admin with one profile. As your implementation grows to greater than 1: > 1 app, >1 region, >1 lines of busines, > industry,...


Mass Edit profiles using Enhanced Profile List Views [Profile Best Practices] - Story From: Recent Ideas
03/26/2010 10:46 AM - In an earlier blog, I discussed the importance of naming and using a profile's description.  What I find talking with admins is that they really need a way to compare and surface more of a profile in order to make informed decisions as well as u...

CRM Software Free Trial - Your CRM online guide to Web-based Contact Management Software Free Internet Trials and the latest news Articles, reviews & comparisons.

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  1. Creating Custom Objects More Securely - Story From: Recent Ideas Administration should be as easy as pressing a big red button have everything automatically turn out the way you want. Take custom objects and their permissions for example. It's very...
  2. Use descriptive names and the description field [Profile Best Practices] - Story From: Recent Ideas The corollary to 'a rose by any other name is still a rose', is 'a profile by any other name is still a profile'.  But what you name your profiles...
  3. Use custom profiles where possible [Profile Best Practices] - Story From: Recent Ideas You may have already read my blog posting on creating custom objects more securely. Because standard profiles are unchangable and we now default custom object permissions 'off' on net...
  4. Create a governance policy for creating profiles [Profile Best Practices] - Story From: Recent Ideas I spoke with an administrator last week who is responsible for enforcing her governance policy.  When anyone asks her to create a one-off profile, her standard response is that unless...
  5. Troubleshoot profile changes with the Setup Audit Trail [Profile Best Practices] - Story From: Recent Ideas I find that for many organizations, auditability is treated in a similar way to keeping tax records around for the past ten years;  you know that you need it, but...
  6. Manage profiles & audit user permissions using the API [Profile Best Practices] - Story From: Popular Ideas Often, when I discuss using the web services API with an admin, I get a response that the API is for programmers and something they want to avoid.  I...
  7. Remove unused profiles by running user reports - Story From: Recent Ideas Few people I've spoken with realize that they are continuing to maintain profiles that aren't assigned to any users. As a result, everytime they create a field, record type,...
  8. Report on who has administrative rights [Profile Best Practices] - Story From: Recent Ideas Do you know who has a profile that may be a security risk?  Have you been audited and needed to quickly determine what profiles contribute to that risk? The...
  9. Automate profile management using the Force.com IDE [Profile Best Practices] - Story From: Recent Ideas While user permissions are supported in the Web Services API, almost the rest of the profile's controls are supported in the metadata API (see API definition) and can be...
  10. Top 10 Profile Best Practices [Profile Best Practices] - Story From: Popular Ideas It starts simply and innocuously: one admin with one profile. As your implementation grows to greater than 1: > 1 app, >1 region, >1 lines of busines, > industry,...


Create a governance policy for creating profiles [Profile Best Practices] - Story From: Recent Ideas
03/26/2010 10:37 AM - I spoke with an administrator last week who is responsible for enforcing her governance policy.  When anyone asks her to create a one-off profile, her standard response is that unless it falls into their existing segmentation (by region and then by bu...

CRM Software Free Trial - Your CRM online guide to Web-based Contact Management Software Free Internet Trials and the latest news Articles, reviews & comparisons.

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  2. Use descriptive names and the description field [Profile Best Practices] - Story From: Recent Ideas The corollary to 'a rose by any other name is still a rose', is 'a profile by any other name is still a profile'.  But what you name your profiles...
  3. Use custom profiles where possible [Profile Best Practices] - Story From: Recent Ideas You may have already read my blog posting on creating custom objects more securely. Because standard profiles are unchangable and we now default custom object permissions 'off' on net...
  4. Mass Edit profiles using Enhanced Profile List Views [Profile Best Practices] - Story From: Recent Ideas In an earlier blog, I discussed the importance of naming and using a profile's description.  What I find talking with admins is that they really need a way to compare...
  5. Troubleshoot profile changes with the Setup Audit Trail [Profile Best Practices] - Story From: Recent Ideas I find that for many organizations, auditability is treated in a similar way to keeping tax records around for the past ten years;  you know that you need it, but...
  6. Manage profiles & audit user permissions using the API [Profile Best Practices] - Story From: Popular Ideas Often, when I discuss using the web services API with an admin, I get a response that the API is for programmers and something they want to avoid.  I...
  7. Remove unused profiles by running user reports - Story From: Recent Ideas Few people I've spoken with realize that they are continuing to maintain profiles that aren't assigned to any users. As a result, everytime they create a field, record type,...
  8. Report on who has administrative rights [Profile Best Practices] - Story From: Recent Ideas Do you know who has a profile that may be a security risk?  Have you been audited and needed to quickly determine what profiles contribute to that risk? The...
  9. Automate profile management using the Force.com IDE [Profile Best Practices] - Story From: Recent Ideas While user permissions are supported in the Web Services API, almost the rest of the profile's controls are supported in the metadata API (see API definition) and can be...
  10. Top 10 Profile Best Practices [Profile Best Practices] - Story From: Popular Ideas It starts simply and innocuously: one admin with one profile. As your implementation grows to greater than 1: > 1 app, >1 region, >1 lines of busines, > industry,...


Use custom profiles where possible [Profile Best Practices] - Story From: Recent Ideas
03/26/2010 10:33 AM - You may have already read my blog posting on creating custom objects more securely. Because standard profiles are unchangable and we now default custom object permissions 'off' on net new custom objects after the Spring '10 release for En...

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  2. Use descriptive names and the description field [Profile Best Practices] - Story From: Recent Ideas The corollary to 'a rose by any other name is still a rose', is 'a profile by any other name is still a profile'.  But what you name your profiles...
  3. Create a governance policy for creating profiles [Profile Best Practices] - Story From: Recent Ideas I spoke with an administrator last week who is responsible for enforcing her governance policy.  When anyone asks her to create a one-off profile, her standard response is that unless...
  4. Mass Edit profiles using Enhanced Profile List Views [Profile Best Practices] - Story From: Recent Ideas In an earlier blog, I discussed the importance of naming and using a profile's description.  What I find talking with admins is that they really need a way to compare...
  5. Troubleshoot profile changes with the Setup Audit Trail [Profile Best Practices] - Story From: Recent Ideas I find that for many organizations, auditability is treated in a similar way to keeping tax records around for the past ten years;  you know that you need it, but...
  6. Manage profiles & audit user permissions using the API [Profile Best Practices] - Story From: Popular Ideas Often, when I discuss using the web services API with an admin, I get a response that the API is for programmers and something they want to avoid.  I...
  7. Report on who has administrative rights [Profile Best Practices] - Story From: Recent Ideas Do you know who has a profile that may be a security risk?  Have you been audited and needed to quickly determine what profiles contribute to that risk? The...
  8. Automate profile management using the Force.com IDE [Profile Best Practices] - Story From: Recent Ideas While user permissions are supported in the Web Services API, almost the rest of the profile's controls are supported in the metadata API (see API definition) and can be...
  9. Reduce users with too much administrative rights [Profile Best Practices] - Story From: Popular Ideas Giving out Modify All Data, Customize App, or Manage Users to other users is like giving the ultimate power in the salesforce.com universe.  And with total power comes... a...
  10. Top 10 Profile Best Practices [Profile Best Practices] - Story From: Popular Ideas It starts simply and innocuously: one admin with one profile. As your implementation grows to greater than 1: > 1 app, >1 region, >1 lines of busines, > industry,...


Use descriptive names and the description field [Profile Best Practices] - Story From: Recent Ideas
03/26/2010 10:28 AM - The corollary to 'a rose by any other name is still a rose', is 'a profile by any other name is still a profile'.  But what you name your profiles can have important administrative implications.  Many organizations will create profile...

CRM Software Free Trial - Your CRM online guide to Web-based Contact Management Software Free Internet Trials and the latest news Articles, reviews & comparisons.

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  1. Use custom profiles where possible [Profile Best Practices] - Story From: Recent Ideas You may have already read my blog posting on creating custom objects more securely. Because standard profiles are unchangable and we now default custom object permissions 'off' on net...
  2. Create a governance policy for creating profiles [Profile Best Practices] - Story From: Recent Ideas I spoke with an administrator last week who is responsible for enforcing her governance policy.  When anyone asks her to create a one-off profile, her standard response is that unless...
  3. Mass Edit profiles using Enhanced Profile List Views [Profile Best Practices] - Story From: Recent Ideas In an earlier blog, I discussed the importance of naming and using a profile's description.  What I find talking with admins is that they really need a way to compare...
  4. Troubleshoot profile changes with the Setup Audit Trail [Profile Best Practices] - Story From: Recent Ideas I find that for many organizations, auditability is treated in a similar way to keeping tax records around for the past ten years;  you know that you need it, but...
  5. Manage profiles & audit user permissions using the API [Profile Best Practices] - Story From: Popular Ideas Often, when I discuss using the web services API with an admin, I get a response that the API is for programmers and something they want to avoid.  I...
  6. Remove unused profiles by running user reports - Story From: Recent Ideas Few people I've spoken with realize that they are continuing to maintain profiles that aren't assigned to any users. As a result, everytime they create a field, record type,...
  7. Report on who has administrative rights [Profile Best Practices] - Story From: Recent Ideas Do you know who has a profile that may be a security risk?  Have you been audited and needed to quickly determine what profiles contribute to that risk? The...
  8. Automate profile management using the Force.com IDE [Profile Best Practices] - Story From: Recent Ideas While user permissions are supported in the Web Services API, almost the rest of the profile's controls are supported in the metadata API (see API definition) and can be...
  9. Reduce users with too much administrative rights [Profile Best Practices] - Story From: Popular Ideas Giving out Modify All Data, Customize App, or Manage Users to other users is like giving the ultimate power in the salesforce.com universe.  And with total power comes... a...
  10. Top 10 Profile Best Practices [Profile Best Practices] - Story From: Popular Ideas It starts simply and innocuously: one admin with one profile. As your implementation grows to greater than 1: > 1 app, >1 region, >1 lines of busines, > industry,...


Why Open Source Rules for Collaboration Software - Story From: CRM Buyer
03/26/2010 06:00 AM - Like ERP and CRM before, collaboration is the next big space in software. By the numbers: SharePoint is a billion-dollar business. IBM Lotus is a $700 million business. Forrester Research claims Enterprise 2.0 will grow to a $4.6 billion industry by 2013. Collaboration software is evolving to mean much more to its users than it did a few years ago.

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  1. Worldwide SaaS Revenue to Grow 18 Percent in 2009 Worldwide software as a service (SaaS) revenue is forecast to reach $7.5 billion in 2009, a 17.7 percent increase from 2008 revenue of $6.4 billion, according to Gartner, Inc. The...
  2. The Long Island Iced Tea of Collaboration Apps - Story From: The Bantam Blog Bantam Live mixes microblogging, messaging, profiles, project & task management, social CRM, file sharing, calendaring and stirs that with people, content, and data in an online collaboration platform. With its...
  3. Know the Future of Open Source? Let us Know! - Story From: CRM Outsiders I often forget these days how the world of technology used to be…closed systems, expensive and exhaustive buying cycles, frustrating integration scenarios. It’s amazing that in just about a decade,...
  4. Social Media and Virtual Meetings in Product Development: Using Collaboration Technologies to Bring Products to Market Quicker In a newly released report, Aberdeen Group found that top manufacturers were able to dramatically reduce their product development lead times, while increasing product quality, by leveraging community collaboration tools....
  5. iPhone Gets Down to Business With Open Source BI App - Story From: CRM Buyer Users of apps from BIRT, the open source Business Intelligence and Reporting Tools project, will be able to access them on the iPhone starting Monday. Actuate, which founded the BIRT...
  6. Open Source, Open Clouds, And Bringing Telephony and Unified Communications to the Masses: Fonality (SugarCon Speaker Spotlight) - Story From: CRM Outsiders When it comes to open source at the top of the stack, SugarCRM has proven that disruptive business models can work very well. But, I would argue that there is...
  7. B2B CRM, Social Selling and the Value of Open Source - Story From: CRM Outsiders Sometimes, the simplest technology change can enable the most profound change in business processes. I just had a talk with our new CMO Nick Halsey about something that we have...
  8. Cross-Team Collaboration at QuickBase Inspires New Timezone Settings - Story From: The QuickBase Blog. Get more connected. Be more productive. I am a member of the Support Team here at QuickBase. If you’ve had issues and called up Support, it’s likely I’ve been on the other end of the phone....
  9. Open Source and the Future of the Cloud - Story From: CRM Outsiders I just read a blog post about Amazon’s use of Oracle in the cloud that I can only call stupid. Just stupid. The post implies that open source will not...
  10. List of 37signals’ open source contributions - Story From: 37signals Product Blog You can now view all of 37signals' open source contributions on a single page....


Here Comes Google to Save the Sale - Story From: CRM Buyer
03/26/2010 06:00 AM - Google has introduced a feature that gives advertisers another bite at the apple -- that is, it gives them another shot at potential customers who interacted with their company somewhere on the Google Content Network but didn't make a purchase. Google is calling the feature "remarketing." Introduced last year in a beta test, it is now available throughout its advertising network.

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  1. Web Based CRM Software & Google Analytics – Track Email Campaigns - Story From: BigContacts Product News BigContacts offers seamless integration with VerticalResponse to deliver a suite of award winning marketing tools. (On-demand e-mail marketing, online survey and direct mail solutions) VerticalResponse now integrates with the free...
  2. Gartner Reveals Key Customer Relationship Management Predictions for 2010 and Beyond Facebook will be the No. 1 social network in all but 25 countries, according to Gartner, Inc. In countries such as Brazil, Russia, India, China and Japan it will not...
  3. Capsule integrates with Google Apps - Story From: The Capsule CRM Blog We’re excited to announce our long requested integration with Google Apps.  Google approached us late last year to ask us to participate as a launch company in their new Google...
  4. CRM for the Small Business, Part 5: How to Save a Troubled Implementation - Story From: CRM Buyer A successful CRM implementation starts with good preparation. It is a good idea to document the goals and objectives of the small business first and test the system with the...
  5. “The State of Marketing 2010” Survey Results Unica Corporation, a provider of marketing software solutions, announced results from its global survey of marketers, titled "The State of Marketing 2010." Results revealed a number of key findings on...
  6. “Show Me the Value,” Say Recession-Weary Consumers The late ‘90s mantra of “Show me the money” has morphed into “Show me the value,” reflecting a new focus by consumers hungry for value in all its forms, according...
  7. 7 Uncommon Free Tools For Marketers - Story From: Infusionsoft Blog The key to effective marketing is to create a “message to market match.” This requires you know and understand a lot about your market. It used to be difficult and...
  8. You Push EBSuite Calendar items to Google Calendar – now see Google Calendar in EBSuite - Story From: The Suite Advantage If you use Google Calendar you already know how to push your EBSuite Calendar items to Google Calendar. (NOTE:  We cannot syncronize changes from the Google Calendar side because of...
  9. BigContacts now syncs with Google Calendar & Google Contacts - Story From: BigContacts Product News At BigContacts we are constantly working to help you streamline your important prospect and customer information. One of the biggest challenges in managing this important data is trying to keep...
  10. Google Plus Pages: The Why & What for Small Business - Story From: The Official Infusionsoft Blog Many business owners are curious if Google Plus is worth the time, “I’m already feeling maxed with Twitter and Facebook I don’t think I have time for another social network”...


Marc Benioff Unveils a Breakthrough in Cloud Computing - Story From: Recent Ideas
03/25/2010 09:29 AM - Join us April 8 as we announce exciting news on the future of cloud computing. Salesforce.com Chairman and CEO Marc Benioff will announce our newest innovations in a live videocast from Cloudforce2 in New York. Customers, employees, and cloud-minded ...

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  1. IT Organizations Will Spend More Money on Private Cloud Computing Investments Than on Offerings From Public Cloud Providers Through 2012 Despite the economies of scale offered by public cloud providers, private cloud services will prevail for the foreseeable future while public cloud offerings mature, according to Gartner, Inc. Through 2012,...
  2. Dude, Did Marc Benioff Just Read my Mind? - Story From: CRM FYI It’s kind of scary, but I think he really did. I was just drafting an email to my favorite User Experience team at Salesforce. I wanted  to discuss any future...
  3. Cloud Reality Check: Vendors Will Grow Mindshare, not Market Share in 2010 Forty-three percent of enterprises cite cost savings as their top reason for moving their infrastructure to cloud computing. Does today's tight economy mean 2010 will be the year enterprises fully...
  4. Survey: Live Chat Helps Convert Customers Bold Software announced the second annual release of a report detailing the industry’s most comprehensive research on the effectiveness of live chat technology. While 2009 findings included insights such as...
  5. Best practice: Bring cloud computing to your entire company with the AppExchange - Story From: Recent Ideas With hundreds of  applications—ranging from dashboards that extend Salesforce CRM to full-featured Financials applications—salesforce.com’s AppExchange makes finding and deploying new applications fast, easy, and secure. ...
  6. The Reinvention of the Cloud Computing Reseller - Story From: CRM Buyer A year ago, I suggested that the Software as a Service and cloud computing industry was entering a new stage in which vendors would begin putting greater emphasis on expanding...
  7. Cloud Computing Adoption Rapidly Accelerates in US, State Governments - Story From: Popular Ideas Posted by Phil Novack on behalf of Dan Burton, Senior Vice President, Global Public Policy   Each week lately brings exciting news of how government at all levels is adopting...
  8. State of Cloud Computing – A Story of Cloud Computing Through Data Visualization - Story From: Recent Ideas Unless you are living under a rock, you are in the cloud. “State of Cloud Computing,” is an encompassing look at the history of cloud computing and the growing...
  9. Cloudforce 2011 Tour Comes to NYC! - Story From: Recent Ideas Cloudforce 2011 is tomorrow in New York CIty. More than 3,000 people are expected to attend to learn more about Cloud 2 - mobile, social and open cloud computing. It...
  10. Cloud Computing – What are the Costs After the Subscription? - Story From: Sell, Sell, Sell! What are the hidden costs after the subscription when using a Cloud based solution such as Online CRM? Related posts:Moving ACT CRM to the Cloud Is Online CRM Safe and...


Survey: Microsoft Forefront Server Protection for Dynamics CRM - Story From: Microsoft Dynamics CRM Team Blog
03/25/2010 09:07 AM - Our friends on the Microsoft Forefront Server Protection team are conducting research to understand what applications you would like to protect, and how you would like them protected. One of the applications they are soliciting feedback on is Microsoft...(read more)

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  1. Integrating Microsoft Dynamics CRM via App Fabric - Story From: Microsoft Dynamics CRM Team Blog I am excited about the Microsoft’s Azure initiative. App Fabric is a part of Window Azure platform and as indicated at http://www.microsoft.com/windowsazure , makes it simpler to connect cloud and...
  2. Nuts & Bolts: Outlook Synchronization in Microsoft Dynamics CRM 4.0 - Story From: Microsoft Dynamics CRM Team Blog The CRM E 2 team is pleased to announce the release of the Nuts and Bolts article Outlook Synchronization in Microsoft Dynamics CRM 4.0 , which is available for download...
  3. Update Rollup 9 for Microsoft Dynamics CRM 4.0 - Story From: Microsoft Dynamics CRM Team Blog The Microsoft Dynamics CRM Sustained Engineering team released Microsoft Dynamics CRM 4.0 Update Rollup 9 on Thursday, February 11, 2010. The links below will take you to the necessary information...
  4. Top Ten Microsoft Dynamics CRM sites for 2010 - Story From: Microsoft Dynamics CRM Team Blog Check out the most popular content and community areas available to help you create the perfect experience for your business. This is usually the most popular handout we provide at...
  5. Sharing Data across Microsoft Dynamics CRM Deployments The CRM E 2 team is pleased to announce the release of two complementary documents, a white paper and a build guide, related to Sharing Data across Microsoft Dynamics CRM...
  6. Microsoft Dynamics “CRM5” Technology Preview Released Worldwide, On Premises and Online Today is a major milestone in the development of  the next generation of Microsoft Dynamics CRM , code named “CRM5” as we are pleased to announce the availability of the...
  7. Influence Microsoft Dynamics CRM - Story From: Microsoft Dynamics CRM Team Blog Between Saturday, April 24 th and Tuesday, April 27 th members of the CRM Research and Development Team will be hosting a series of discussion groups and forward-looking research sessions...
  8. RELEASED WHITEPAPER: Microsoft Dynamics CRM Online: Security Features - Story From: Microsoft Dynamics CRM Online Team Blog The CRM Engineering for Enterprise team has just announced the release of a new white paper, Microsoft Dynamics CRM Online: Security Features, which is available for download from the Microsoft...
  9. Microsoft Dynamics CRM’s Mashable Ecosystem to Change Customer Care Market? I think So… - Story From: Microsoft Dynamics CRM Team Blog Microsoft Dynamics CRM is making significant investments in our partner ecosystem and our core CRM customer care solution. We provide a powerful yet flexible platform (Microsoft Dynamics CRM and its...
  10. Update Rollup 20 for Microsoft Dynamics CRM 4.0 - Story From: Microsoft Dynamics CRM Team Blog The Microsoft Dynamics CRM Sustained Engineering (SE) team released Microsoft Dynamics CRM 4.0 Update Rollup 20 on Thursday, November 10, 2011. The links below will take you to the necessary...


Top 5 Ways CRM Decision Makers Go Astray - Story From: CRM Buyer
03/25/2010 06:00 AM - Tolstoy wrote, "Happy families are all alike; every unhappy family is unhappy in its own way." CRM failures are very similar -- the ones that work do so for the same reasons, but those that go awry manifest a collection of diverse symptoms. CRM fails for a lot of reasons -- many of them traceable to the original decision-making process.

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  2. 3 Ways to Measure Advertising and Marketing Return Easily - Story From: Sell, Sell, Sell! Measure what advertising is generating profits and what's not. 3 easy ways to do it and increase sales and profits quickly....
  3. Social CRM: Walk Before You Run - Story From: CRM Buyer Had a meteor hit the Dulles Westin outside of Washington, D.C., two weeks ago, it would have set social CRM back 10 years. That meteor, in addition to melting a...
  4. Sales reps are in for a tough 2009, but CRM sales software may help, survey says Just about everyone agrees that 2009 is going to be a tough year for business, but it could be particularly difficult for those in sales, judging from the results of...
  5. A Customer Centric CRM Software Selection Technique In the present business environment, business owners, business owners have a lot more requirements because of the hi-tech world we live in. The goal for making new investments in their...
  6. Tools for Thinking in the Moment - Story From: CRM Buyer I've recently been looking at a couple of applications that don't readily fit into the idea of conventional CRM but which are nonetheless valuable front-office tools that can make CRM...
  7. Mass Edit profiles using Enhanced Profile List Views [Profile Best Practices] - Story From: Recent Ideas In an earlier blog, I discussed the importance of naming and using a profile's description.  What I find talking with admins is that they really need a way to compare...
  8. Remove unused profiles by running user reports - Story From: Recent Ideas Few people I've spoken with realize that they are continuing to maintain profiles that aren't assigned to any users. As a result, everytime they create a field, record type,...
  9. 3 Ways to Profit from Customer Relation Management Software on Day 1 - Story From: Sell, Sell, Sell! CRM or Customer Relation Management Software is a broad category of business automation technology that can mean many things to different sized businesses. For instance, for a global corporation with...
  10. 5 Ways to Sell More by Getting Organized - Story From: Sell, Sell, Sell! 5 Simple and Affordable things any sales person can do today to increase sales results quickly. Related posts:3 Ways to Profit from Customer Relation Management Software on Day 1 How...


Survey: Live Chat Helps Convert Customers
03/24/2010 01:03 PM - Bold Software announced the second annual release of a report detailing the industry’s most comprehensive research on the effectiveness of live chat technology. While 2009 findings included insights such as the fact that once a shopper has used live chat, more than 2/3rds will actively look for websites that provide it, the 2010version includes new questions, a much larger sample size, and

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  2. Survey Reveals 38% of IT Managers Ignoring Web 2.0 Risks FaceTime Communications' fifth annual survey showed social media and Web 2.0 applications have been adopted by 99% of end users to support business processes, even though 38% of IT professionals...
  3. Twitter Tools: bit.ly Links Description: Twitter Tools is an excellent plugin for posting notifications of new blog posts to Twitter. However Twitter Tools just sends the URL to the new post normally which is then...
  4. WordPress-to-Lead Plugin: A Free Contact Form Builder for WordPress - Story From: Recent Ideas Building Contact Forms in WordPress has Never Been Easier Finally WordPress + salesforce.com together! WordPress users have been asking for a way to capture leads directly into Salesforce CRM, instead...
  5. SnapEngage lets you store live chat conversations with customers in Highrise and Basecamp - Story From: 37signals Product Blog SnapEngage is a proactive live chat tool that lets you engage customers (i.e. any visitor on your site can request help via chat using SnapEngage). Plus, it integrates with Highrise....
  6. LiveChat integrates with Highrise - Story From: 37signals Product Blog LiveChat is live chat software that enables sales representatives to contact customers on a website. It's now integrated with Highrise. Features include: add a note to the existing contact. By...
  7. Zopim Live Chat integrates with Highrise (and offers 30% discount) - Story From: 37signals Product Blog Qing Ru of Zopim Live Chat (voted one of the Top 10 Web Apps in Asia) wrote in to tell us how the online chat software now integrates with Highrise....
  8. Zopim Live Chat and Highrise give WebGreek a “one stop shop” for all its customer service needs - Story From: 37signals Product Blog In the past, we've discussed how Zopim Live Chat integrates with Highrise and how Highrise seals deals for WebGreek. Here's another chapter to the story: In "Pull your customers closer...
  9. Chat Support Now Available For Infusionsoft Users - Story From: The Official Infusionsoft Blog With our spring 2011 release, Infusionsoft customers are now able to quickly and easily interact with Infusionsoft Technical Support by clicking the Help menu, then “Support Chat Online.” I’m excited...
  10. Convert more Prospects to Customers with Web Based CRM Software - Story From: BigContacts Product News   The goal of any business is to convert as many of the right prospects as possible into paying customers. The more organized and efficient you are in the...


How to Consistently Create Great Customer Service Experiences
03/24/2010 12:31 PM - Here are several excerpts from a post by Michael Sansolo, author of The Big Picture: Essential Business Lessons From The Movies, in the Customers Rock blog, The Ultimate Customer Compliment: There is one simple line of praise that every business should seek when it comes to gauging the customer experience. It happens when one customer [...]

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  1. Defining a New Market - Story From: The Bantam Blog When there's an event with a title like "Rockstars of Social CRM" you know people are trying to take the lead in creating and defining an emerging space and...
  2. “Ten Technologies to Rock 2010″ - Story From: The Bantam Blog Bantam Live got a nice mention in TechCrunch's January 1st post entitled "Ten Technologies That Will Rock 2010" in the "Social CRM" category. While the DNA of our product has...
  3. CRM Project Plans – Where Does It All Go Wrong? Here are several excerpts from a post by Richard Boardman, CRM Project Plans – Where Does It All Go Wrong?: For those of you currently planning a CRM project,...
  4. Traditional CRM is Not Delivering Desired Customer Experience Transformation Customer experience transformation is rapidly becoming a key business differentiator in the battle to retain customers and grow revenues and wallet share. But many businesses have yet to rise to...
  5. Knowledge Management Strategies for Great Customer Service - Story From: Recent Ideas Today’s customers want faster, more accurate service. With Salesforce Knowledge, new to the Service Cloud, your agents can search for and deliver personalized answers across the call center, the social...
  6. How to Know When Enough Customer Service Is Enough - Story From: CRM Buyer Throughout the economic downtown, business managers heard virtually every cost-cutting measure, from furlough days to reducing IT investment. As we see shoots of recovery, we are reminded that no company...
  7. Survey Totes Up Value of Excellent Online Customer Service - Story From: CRM Buyer Excellent online customer service may be worth $17.3 billion in 2010, according to a new Ovum survey commissioned by StellaService. That's the round figure for the 10.7 percent premium the...
  8. Create a governance policy for creating profiles [Profile Best Practices] - Story From: Recent Ideas I spoke with an administrator last week who is responsible for enforcing her governance policy.  When anyone asks her to create a one-off profile, her standard response is that unless...
  9. Customer Feedback And The Building of Solid Relationships Here are several excerpts from a post by Ariel Maayan, the director of professional services at Kampyle, Customer Feedback And The Building of Solid Relationships: Like any successful relationship,...
  10. Three Steps to Create a Successful CRM Strategy Here are several excerpts from an article about a new Gartner report, Three Steps to Create a Successful CRM Strategy, which is available for purchase on the Gartner website:...


Tools for Thinking in the Moment - Story From: CRM Buyer
03/24/2010 06:00 AM - I've recently been looking at a couple of applications that don't readily fit into the idea of conventional CRM but which are nonetheless valuable front-office tools that can make CRM a better purchase. They strike me as important additions to the front-office suite for sustainability reasons, too. In common, each has a simple job and each accomplishes its mission by making data visible and understandable.

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  2. 4 Tools for organizing your Web Based CRM Software - Story From: BigContacts Product News One the biggest challenges, and potentially biggest rewards in setting up a new Contact Management (CRM) system relates to how you organize (categorize) your database of contacts. So often I...
  3. Twestival: A Cause We’re Re-Tweeting - Story From: Infusionsoft Blog We’re proud to announce our unequivocal support for Twestival Phoenix for the third year in a row. On Thursday, March 25, 2010, we join thousands of supporters who pledge support...
  4. Survey: Live Chat Helps Convert Customers Bold Software announced the second annual release of a report detailing the industry’s most comprehensive research on the effectiveness of live chat technology. While 2009 findings included insights such as...
  5. Top 5 Ways CRM Decision Makers Go Astray - Story From: CRM Buyer Tolstoy wrote, "Happy families are all alike; every unhappy family is unhappy in its own way." CRM failures are very similar -- the ones that work do so for the...
  6. 7 Uncommon Free Tools For Marketers - Story From: Infusionsoft Blog The key to effective marketing is to create a “message to market match.” This requires you know and understand a lot about your market. It used to be difficult and...
  7. Automate profile management using the Force.com IDE [Profile Best Practices] - Story From: Recent Ideas While user permissions are supported in the Web Services API, almost the rest of the profile's controls are supported in the metadata API (see API definition) and can be...
  8. Best practice: Get these must-have administrator tools - Story From: Recent Ideas Salesforce CRM has dozens of tools to help administrators do their jobs. This document highlights the best....
  9. Article details how entrepreneurs use Basecamp and other tools to run an office-less business - Story From: 37signals Product Blog In "How to Run a Business Without the Office Space" [Atlanta Small Biz], Devesh Dwivedi talks about how he uses Basecamp to bring together team members in India, the Philippines,...
  10. Eldercare companies improve efficiency with 37signals tools - Story From: 37signals Product Blog Aging Wisely was founded in 1998 by Florida Elder Law Attorney Linda Chamberlain. She saw the varied needs of elders and their families and formed Aging Wisely so families would...


10 Bits of Advice from the Online Marketing Summit - Story From: Recent Ideas
03/23/2010 05:10 PM - A couple of weeks ago Lauren Vaccarello, Sr. SEM Manager, had the pleasure of speaking on a panel at the Online Marketing Summit in San Diego with some of the most talented online marketers she'd ever met.  Her panel, which included  Jorie Waterm...

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  1. “The State of Marketing 2010” Survey Results Unica Corporation, a provider of marketing software solutions, announced results from its global survey of marketers, titled "The State of Marketing 2010." Results revealed a number of key findings on...
  2. Survey Totes Up Value of Excellent Online Customer Service - Story From: CRM Buyer Excellent online customer service may be worth $17.3 billion in 2010, according to a new Ovum survey commissioned by StellaService. That's the round figure for the 10.7 percent premium the...
  3. Now’s The Time To Get On Board With Mobile Marketing Here are some thoughts to consider about mobile marketing, some of which I extracted from a press release, Is your Marketing Stuck in the Past?: Your Customers Have Gone...
  4. 7 Uncommon Free Tools For Marketers - Story From: Infusionsoft Blog The key to effective marketing is to create a “message to market match.” This requires you know and understand a lot about your market. It used to be difficult and...
  5. Search Marketing and Lead Management vs. Sales Prospecting - Story From: Sell, Sell, Sell! The reasons to consider an online marketing campaign and use lead management systems to manage and respond to those leads are compelling. Most important is the increase in sales! Related...
  6. Creating a 1 Page Marketing Plan for 2011 - Story From: Sell, Sell, Sell! SalesNexus online CRM highlighted its lead management capabilities while John Fox maps out your game plan for marketing success in 2011 - watch the recorded webinar Related posts:3 Ways to...
  7. Marketing and CRM? Yes, It Makes Sense. (4 Part Series) - Story From: Sell, Sell, Sell! Over the next few weeks, I will be sharing my thoughts and experiences on how a marketing person or team could benefit by using a centralized online CRM. Related posts:Why...
  8. Install guidance for the CRM Online Outlook Plug-In for CRM Online 2011 - Story From: Microsoft Dynamics CRM Online Team Blog Setup method #1 §  Download the Outlook plug in from within your CRM Online subscription website.   (If you don’t see the option to "download the Outlook Client" available in...
  9. Can Online CRM Be The Recipe for Sales Success - Story From: Sell, Sell, Sell! Online CRM - Cookbook or Rule book? Should sales reps be held to rigid scripts or given latitude to become great "cooks"? Related posts:Sales Force Automation Recipes A New Race...
  10. 4 Steps to Closing More Sales with Online CRM and Email Marketing - Story From: Sell, Sell, Sell! Complimenting outbound sales prospecting calls with automated emails directly impacts sales. How to let online CRM make it easy for you! Related posts:ACT CRM Users Combine Calling and Email to...


“Show Me the Value,” Say Recession-Weary Consumers
03/23/2010 09:52 AM - The late ‘90s mantra of “Show me the money” has morphed into “Show me the value,” reflecting a new focus by consumers hungry for value in all its forms, according to Convergys’ recently completed 2010 Consumer Scorecard Research study. Recession-weary U.S. consumers want the companies with which they do business to value them, value their time, value their money, and value their preferences, say

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  2. Here Comes Google to Save the Sale - Story From: CRM Buyer Google has introduced a feature that gives advertisers another bite at the apple -- that is, it gives them another shot at potential customers who interacted with their company somewhere...
  3. Report on who has administrative rights [Profile Best Practices] - Story From: Recent Ideas Do you know who has a profile that may be a security risk?  Have you been audited and needed to quickly determine what profiles contribute to that risk? The...
  4. 30 Percent of Consumers Use More Than Three Commerce Channels ATG, a provider of commerce solutions, announced the results of a consumer survey that was deployed to analyze how consumers use various channels as they research product and service options,...
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  6. WordPress-to-Lead Plugin: A Free Contact Form Builder for WordPress - Story From: Recent Ideas Building Contact Forms in WordPress has Never Been Easier Finally WordPress + salesforce.com together! WordPress users have been asking for a way to capture leads directly into Salesforce CRM, instead...
  7. International PR agency EIDO uses Basecamp to show progress to clients from around the world - Story From: 37signals Product Blog Adrian Jones of Eido Public Relations on how the team at EIDO uses Basecamp: Eido Public Relations is an international technical PR agency with offices in London and Tokyo. Despite...
  8. Salesforce.com Makes WordPress Easy for Small Business & Nonprofits - Story From: Recent Ideas Salesforce SMB has just launched two free, high-quality WordPress themes for small business and nonprofits.   What does CRM have to do with WordPress? Well, everything. Over half of all...
  9. Real Estate, the Recession and the Value of the SugarCRM Platform - Story From: CRM Outsiders I just had a great talk with the always erudite and enlightening Brent Leary. We were talking about some of the great news coming out of SugarCRM – namely the...
  10. The Show Will Go On - Story From: CRM Outsiders All of us here at Sugar wish Martin all the best as he’s taking a next big step in his career.  He helped shape and sweeten the voice of Sugar...


Sharing Data across Microsoft Dynamics CRM Deployments
03/23/2010 08:53 AM - The CRM E 2 team is pleased to announce the release of two complementary documents, a white paper and a build guide, related to Sharing Data across Microsoft Dynamics CRM Deployments . The white paper provides an overview of the levels of integration...(read more)

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  2. CRM Software Free Trial Loyalty lab introduces free trial of loyalty CRM software for consumer brands, loyalty lab CRM, labs, saas, brands, customer management, software, news about books, entertainment. CRM software integration information business.com salesnow is...
  3. Top Ten Microsoft Dynamics CRM sites for 2010 - Story From: Microsoft Dynamics CRM Team Blog Check out the most popular content and community areas available to help you create the perfect experience for your business. This is usually the most popular handout we provide at...
  4. Look-up Data and the Microsoft Dynamics CRM Import Data Wizard I am sure you are following the series of blogs introducing you to Import Data Wizard of Microsoft Dynamics CRM Online November 2009 Service update . This blog will help...
  5. Survey: Microsoft Forefront Server Protection for Dynamics CRM - Story From: Microsoft Dynamics CRM Team Blog Our friends on the Microsoft Forefront Server Protection team are conducting research to understand what applications you would like to protect, and how you would like them protected. One of...
  6. Microsoft Dynamics “CRM5” Technology Preview Released Worldwide, On Premises and Online Today is a major milestone in the development of  the next generation of Microsoft Dynamics CRM , code named “CRM5” as we are pleased to announce the availability of the...
  7. WordPress-to-Lead Plugin: A Free Contact Form Builder for WordPress - Story From: Recent Ideas Building Contact Forms in WordPress has Never Been Easier Finally WordPress + salesforce.com together! WordPress users have been asking for a way to capture leads directly into Salesforce CRM, instead...
  8. RELEASED WHITEPAPER: Microsoft Dynamics CRM Online: Security Features - Story From: Microsoft Dynamics CRM Online Team Blog The CRM Engineering for Enterprise team has just announced the release of a new white paper, Microsoft Dynamics CRM Online: Security Features, which is available for download from the Microsoft...
  9. Microsoft Dynamics CRM 2011 Released for On-Premises and Partner-Hosted Deployments - Story From: Webfortis Blog   Original publication can be found atMircosoft.com REDMOND, Wash. — Feb. 16, 2011 — Microsoft Corp. (Nasdaq “MSFT”) today announced that Microsoft Dynamics CRM 2011 for on-premises and partner-hosted deployments has...
  10. Released White Paper: Deploying Microsoft Dynamics CRM 2011 and CRM Online Solutions from Development through Test and Production Environments - Story From: Microsoft Dynamics CRM Team Blog On behalf of the CRM Engineering for Enterprise Team and the CRM Content Publishing Team, I am pleased to announce the release of the white paper, Deploying Microsoft Dynamics CRM...


CRM for the Small Business, Part 6: How to Get Your Sales Staff to Buy In - Story From: CRM Buyer
03/23/2010 06:00 AM - One of the greatest challenges to the successful implementation of a CRM solution is winning employee participation and cooperation. "It's a quandary," said Craig Klein, president and CEO of SalesNexus. If the sales staff is reluctant to use the new system, it will be very difficult to get it off the ground.

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  6. Small Business CRM, Part 5: How to Save a Troubled Implementation - Story From: CRM Buyer A successful CRM implementation starts with good preparation. It is a good idea to document the goals and objectives of the small business first and test the system with the...
  7. CRM for the Small Business, Part 5: How to Save a Troubled Implementation - Story From: CRM Buyer A successful CRM implementation starts with good preparation. It is a good idea to document the goals and objectives of the small business first and test the system with the...
  8. Pegasystems’ Chordiant Buy Not Without Risks - Story From: CRM Buyer Business process management vendor Pegasystems will be acquiring CRM company Chordiant for $161.5 million, or $5 per share. While the deal will clearly provide synergies to both companies, it is...
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Now’s The Time To Get On Board With Mobile Marketing
03/22/2010 10:45 AM - Here are some thoughts to consider about mobile marketing, some of which I extracted from a press release, Is your Marketing Stuck in the Past?: Your Customers Have Gone Mobile. Shouldn’t you? Mobile is the only marketing tool that can instantly  and directly reach your customers – anywhere, anytime – at home, at work, or on-the-go. [...]

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  7. Mobile Apps and Mobile Marketing Could Change Everything Here are several excerpts from a thoughtful article, by Gary Boon, a Partner with Shout, How Best to Utilize the Mobile Medium: The importance of mobile marketing will not...
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  10. Free Guide: 7 Marketing Strategies That Will Transform Your Business - Story From: The Official Infusionsoft Blog Our latest marketing guide is now available! You probably heard of the Perfect Customer Lifecycle before; this beautiful guide explains how these seven strategies make a difference in growing businesses....


Customer Operations Excellence: Edging Toward Your FCR Revolution - Story From: CRM Buyer
03/22/2010 06:00 AM - Contact center managers have started to think beyond "service levels," "average talk time" and "wait time." Slowly yet steadily, FCR has found its way into customer operations dashboards. A dual function of customer experience and contact center efficiency, FCR accurately portrays the overall health of your customer service.

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Survey Totes Up Value of Excellent Online Customer Service - Story From: CRM Buyer
03/19/2010 06:00 AM - Excellent online customer service may be worth $17.3 billion in 2010, according to a new Ovum survey commissioned by StellaService. That's the round figure for the 10.7 percent premium the report suggests customers are willing to pay for good customer service. The survey was conducted across multiple categories -- financial services, healthcare, utilities and retail.

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  3. Survey: Shift Required for Smartphone Customer Support Amdocs announced the results of an independent survey that examined customer care issues associated with smartphone devices and the impact these have on user adoption and customer satisfaction. The survey...
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Strike While the Social CRM Iron Is Hot - Story From: CRM Buyer
03/18/2010 06:00 AM - "If you can't measure it, you can't manage it." If you haven't heard that one multiple times, you aren't really in business. It's a truism -- and part of being a truism is that it's true, for the most part. When a new business strategy emerges, it can temporarily topple truisms -- but soon, they're back and as applicable as ever.

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Social Media Are Influencing Consumer Preferences, IDC Retail Insights Says
03/17/2010 01:15 PM - IDC Retail Insights recently released a new report, which gives an overview of the main opportunities being created by social networks for retailing. This study also analyzes the various social phenomena developing on the Web 2.0, and how these can be used by retailers to gain a competitive advantage.Social media — with the top 10 social networks now having surpassed 1.3 billion members — are

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* Customer Relationship Management System implementation's can be a major undertaking, with the price for many systems over several million dollars and the implementation time period lasting for extended periods of time. Before making a commitment like this, every business should ask if they require a full CRM Software program.

** No solitary factor is adequate to substantially enhance the odds of a very successful CRM implementation; to achieve a solid return on investment; companies must do a good job on several fronts. The difference between success and failure of a CRM system project is not a roll of the dice, but rather a result of the way a firm approaches the effort. The secret to success is placed in the understanding and capacity you and your implementation team takes to the project. If you know what genuine problems you are trying to solve, what possible mishaps you can make and how to avoid them, what technology can and cannot do to help you, you are much more likely to experience great success.

Essential components of a first-class Web-based Contact Management System

Account Management Customer Relationship Management Sales Software:

CRM  Software Business SolutionsGood Customer Relationship Management Sales Software must provide the ability to coordinate and sort all key account data. The account management sales software system will put all key accounts in one safe, secure, reportable, account database structure. The key to a first-class account management system lays the foundation for the Web-based Contact Management solutions. Accounts need to have the ability to be added manually or by import. The account management Customer Relationship Management system must make a key account strategy easy to build. And this is sales account management and customer account management so all leads, opportunities, documents and contacts associated with a key account are visible and reportable. * Feature Set Customer Retention Rating in a Recession for Microsoft Dynamics CRM: 8 Stars out of 10 Stars ** Component Set Rating for Five Step CRM Implementation Process for Microsoft Dynamics CRM System: 9 Stars out of 10 Stars

Customer Account Roll-up:

Web-based CRM DetailsThe power of a Customer Relationship Management sales software system is the power to have an account level view of all activities past and future rolled-up onto one screen. This can be implemented in a roll-up report but generated reports from the night before may be out-dated. The ability to view account data in current time is powerful and vital. Decisions are produced best with accurate data; account data in a CRM sales system with this feature is providing accurate data. * Feature Set Customer Retention Rating in a Recession for Microsoft CRM: 7 Stars out of 10 Stars ** Component Set Rating for Five Step CRM Implementation Process for Microsoft CRM System: 9 Stars out of 10 Stars

Understanding your client and building a detailed customer profile:

CRM Software Instant EmailMost all Contact Management software sales systems have sales process development capabilities within the central system.  It is up to your group to define the stages and information tracked within the new sales system. As we already know, when meeting with a potential buying opportunity, they have already been thing about the business problems that are keeping them from reaching their goals. To reach a level of understanding of your customer needs, this will require research and multiple meetings. Make sure your new CRM sales system can accommodate this required detail information. * Feature Set Customer Retention Rating in a Recession for Microsoft Dynamics CRM: 10 Stars out of 10 Stars ** Component Set Rating for Five Step CRM Implementation Process for Microsoft CRM System: 9 Stars out of 10 Stars

Pipeline Management as part of a Web-based Sales Software System:

CRM Software Tracking SalesPipeline management can be every sales person's nightmare or every sales person's fantasy. A solid sales software system must make pipeline management a sales persons dream. If you deal in advanced solutions or big-ticket items, your customers probably don't have a distinct process for acquiring what you sell. The more appropriately we can discover our customer's buying process, or the objects that have to happen just before they can buy, the better we can take care of our pipeline. A managed pipeline is aligned with our customer and works with them where they truly are. * Feature Set Customer Retention Rating in a Recession for Microsoft Dynamics CRM: 8 Stars out of 10 Stars ** Component Set Rating for Five Step CRM Implementation Process for Microsoft Dynamics CRM System: 9 Stars out of 10 Stars

Calendaring within the Customer Relationship Management Sales Software System:

CRM Software Tracking SalesEffectively designed calendar integration could be the most crucial area of a first-rate CRM system. Tasks are the driving influence of the sales software system and the calendar is the conduit that the tasks flow through. Calendars should always be shared across the company for the system to be used the most adequately. Calendar reports need to be a one click report for optimal use. Through the effective use of a tasked based calendar program, the sales person can facilitate the buying process and close more deals. When CRM users generate events, put in contacts, or add clients, all the data should be displayed and shared within the calendar. When the user rolls over the particular day, multiple icons should show the specific activity or event of the day. This will lessen the number of clicks and pages loads needed to view the information of that day. Minimizing clicks means a far more productive sales force. All of this information appears in the calendar and provides an instant view of events scheduled for that day. Leads and Clients that enter the system are also on display for quick access to critical information to reduce multiple clicks. * Feature Set Customer Retention Rating in a Recession for Microsoft Dynamics CRM: 9 Stars out of 10 Stars ** Component Set Rating for Five Step CRM Implementation Process for Microsoft Dynamics CRM System: 8 Stars out of 10 Stars


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