IBM unveiled a new retail survey that shows consumers are now willing to communicate with retailers in order to educate companies on how, when and where to approach them. The global survey indicates that consumers are willing share the following personal information with their favorite brands: media usage, demographics, identifying information, lifestyle and location.

Recruitment firm Verticality has sliced 30% off its customer relationship management (CRM) costs and improved sales leads by swapping Salesforce.com for another Cloud solution from SugarCRM.



I’ve now published the two parts of The CRM Watchlist 2012 Winners that cover the Big 4 who pretty much are going to win the award even if they are not doing so well because of their sheer size and because they have a presence in the market that is irreducible. That would be Oracle, SAP, Microsoft and salesforce.com.

The CRM landscape is shifting gears -- and it looks as though 2012 will be the year that will see investments in technologies to cash in on a veritable explosion of social media, mobile and integration opportunities.

Software as a Service offerings can be helpful to service and solution providers as well as their customers. Highland Solutions’ Scott Tabak discusses how Highland Solutions works with both SugarCRM and IBM’s SmartCloud.

One of the world’s fastest growing Customer Relationship Management companies, SugarCRM, has announced the opening of a new office in Cambridge today.

SugarCRM, one of the world’s leading customer relationship management (CRM) companies, has announced it will be expanding its European presence into the UK, opening offices in the UK’s tech quarter, Cambridge, with the aim of better serving its locally-based partners.

RESEARCH TRIANGLE PARK, N.C. – SugarCRM, a fast-growing customer relationship management company, is opening a new office in Durham and is looking to hire additional sales and engineering staff.

Software company SugarCRM , a provider of customer relationship management products, said Wednesday that it opened a Triangle office in Durham several weeks ago.

A Silicon Valley technology company that makes software for analyzing customer buying patterns has picked Durham as its second U.S. office.

Burgeoning US company SugarCRM, the world’s fastest-growing customer relationship management (CRM) business, has opened a new office in Cambridge UK to support the company’s rapid growth.

Following its selection by the government as the only open source option for CRM deployments in the public sector, software specialist SugarCRM is to cut the ribbon on a new UK base in Cambridge to support its expected growth.

SugarCRM, an open source CRM provider, has released 6.3, a new version of its flagship product line. It has also upped the ante in the cloud wars by partnering with IBM (NYSE: IBM) on its SmartCloud platform

If Salesforce.com is the poster child for SaaS cloud services, then SugarCRM is the poster child for successful open source software. It's important to remember that open source doesn't mean free software; it just means that the software's source code is available for download and customisation, if necessary. SugarCRM comes in a few different editions: Community (free), Professional, Corporate, Enterprise and Ultimate. It can either be rented as an on-demand application or installed on-premise.

It is predicted that 2012 will be the year when customer relationship management (CRM) software becomes truly customer centric and based on an open, Cloud orientated model, SugarCRM’s country manager has claimed.

Where is customer relationship management (CRM) going next? It's a simple question and, judging by the responses from people in the industry, the answers are pretty simple too.

Nobody can now dispute that social networking is well-established in the workplace; at Salesforce.com's Cloudforce conference in September, a survey of 150 CEOs revealed 73% said social networks were important to build brands, while 68% believed they were important to launch products, and 61% saw them as a way to engage with customers.

When Gartner listed the 10 technologies it expected to explode in the enterprise market in 2012, it failed to highlight Social Collaboration and Customer Relationship Management (CRM) tools. However, from Oracle to IBM, it seems social collaboration is all the rage, and one company in the prime position to benefit appears to be SugarCRM. We talked to their CTO, Clint Oram, about why getting social is becoming so important in business.

"Sugar, sugar! Oh, honey, honey!" lip-synchs a grinning Buddy Valastro in the teaser for the fourth season of TLC’s popular "Cake Boss." With a booming pastry enterprise, two hit reality shows ("The Next Great Baker" premiered last December), and a New York Times bestselling cookbook, the Cake Boss has plenty to smile about. But the business end of Buddy's bakery wasn't always so sweet.

In the online CRM market, SugarCRM has been marketing against its chief target, market leader Salesforce.com, with a fury.The SugarCRM website guarantees that Salesforce.com customers will save 50% by switching to SugarCRM