AppExchange

Service Cloud Basics: Auto-Response Rules - Story From: Popular Ideas

Every now and then I like to use this blog to take our readers back to basics and visit parts of the Salesforce.com application that they may have overlooked.  Today's topic is none other than good old Auto-Response Rules.Auto-Response Rules are a...

Read more...

Salesforce to Salesforce – Self help guides for customers - Story From: Popular Ideas

I have updated this post with all the new features we've released with the Spring '10 release. Please note some of the features will not be activated until February 24th (after all instances are upgraded). (Spring '10) Opportunity Subscrip...

Read more...

We’ve Moved… Check Our New Blog - Story From: Recent Ideas

Today we officially made the move to a new blogging platform to provide a world-class user experience. Visit http://blogs.salesforce.com to check it out. This will be a phased migration so you'll still be able to find old posts by searching googl...

Read more...

Thought Leadership: Register for Partner Super Sessions at #df11 - Story From: Recent Ideas

We’ve invited amazing thought-leaders from six of our largest partners—Accenture, Bluewolf, Deloitte, Eloqua, Google, and Marketo—to present one-hour sessions at Dreamforce on their chosen topic of expertise. Read their ideas below; then reserve ...

Read more...

Get Sustainability on Your Radar at Dreamforce: 6 Tips - Story From: Recent Ideas

A little change goes a long way – especially when it comes to the environment. This year at Dreamforce, we’re putting sustainability in the spotlight and challenging you to do the same. Here are some easy ways you can green your Dreamforce experien...

Read more...

What’s a Social Enterprise? Let’s ask the experts. - Story From: Recent Ideas

The Social Revolution is in full effect, and companies everywhere are using social media and social apps to reach their customers in incredible new ways. How can your business use social media to change the way you sell, support, engage, and market to ...

Read more...

AppExchange All-Star: Alex Sutherland, Mavens Consulting - Story From: Popular Ideas

Alex Sutherland (@apexsutherland) has progressed through the full spectrum of roles over his past 6 years of working the Salesforce platform, from end user to technical architect and everything in between. He is currently the Director of Business Devel...

Read more...

WINNER for the Winter ‘12 Logo: Penguins! - Story From: Popular Ideas

Thank you for all your votes. The winner for the Winter '12 logo is Penguins! Other nominees: Log on to the IdeaExchange and start posting, voting and commenting on Ideas!  Watch our Dreamforce '08 breakout session to learn mor...

Read more...

Introducing Premier Success Plans - Story From: Popular Ideas

At salesforce.com, customer success is our top priority and that is why we  have made premier more valuable.  Recently we introduced Premier Success Plans, which offer a combination of support coverage and online training to help you get the most out...

Read more...

Craft beer fans unite in the Dreamforce App - Story From: Popular Ideas

Pliny the Elder: (n.) A double-IPA craft beer produced in small batches by the Russian River Brewing Company; (n.) a popular group of Salesforce and craft beer evangelists, created in the Dreamforce App in 2010. Struggling with a specific challenge? Ju...

Read more...

Got a Premier Success Plan? Check Out Your New Online Training Features! - Story From: Popular Ideas

Welcome to all the new training benefits of your Premier Success Plan! Are you a Premier Training customer? Not to worry. Premier Training customers also have access to these enhanced online training features.  What’s New? Unlimited Access to 100+ O...

Read more...

Putting a face to a handle: The Dreamforce Tweet-Up - Story From: Popular Ideas

Picture it: fall 2009. Twitter is a new product garnering attention in the social media space. Several members of the Salesforce.com Community are early adopters, and along comes Dreamforce ‘09. Wouldn’t it be fun, they surmise, if we met in person...

Read more...

AppExchange All-Star: Luke Cushanick, 2tor, Inc. - Story From: Popular Ideas

Luke Cushanick is a certified developer and advanced admin and directs a team of admins and developers building orgs for 2tor, Inc. He is the leader of the NYC Developer Users Group and is expanding the Salesforce community in NYC through user groups, ...

Read more...

Inside Salesforce Knowledge (0): Introduction - Story From: Popular Ideas

This post is an introduction to a series I will publish over the next few of weeks, series that will give some details on the how and on the why regarding Salesforce Knowledge architecture and features. The goal of this series is not to describe some m...

Read more...

Important Message for ISVs: Dreamforce Security Review Deadline - Story From: Popular Ideas

Attention all ISVs: Due to high demand to list on the AppExchange prior to Dreamforce, we are asking that all partners submit their applications for security review no later than July 20th!     This will ensure that your application is live in tim...

Read more...

Bonjour! Announcing ISVforce Paris, July 7th 2011 - Story From: Popular Ideas

Calling all developers and independent software vendors (ISVs) living in France, we’d love to meet you! Join us for ISVforce Paris on July 7th, our first ever event dedicated solely to those living in l’hexagone who wish to build the next wave of...

Read more...

Hello AppQuest. This is Chatter. - Story From: Recent Ideas

AppQuest ’11 at Dreamforce, our contest to find the next superstar cloud app, kicked off earlier this month and we’re excited to see what people come up with. To get your creative juices flowing, we want to remind you that the Force.com Deve...

Read more...

Case Deflection tips and tricks with Salesforce Knowledge - Story From: Popular Ideas

One way to increase your case deflections is to allow your customers to self-solve their support questions with knowledge articles. The numbers of case deflections can be multiplied by the cost per support case. For example, if your average support c...

Read more...

The Service Cloud Console: 0 Click Data with Custom Console Components - Story From: Popular Ideas

Providing context in a single glance has been the underlying design philosophy of the Service Cloud Console. An agent should have enough information about the caller or product from the outset to service 80% of the calls. For the remaining 20%, the ...

Read more...

Success at Dreamforce: the Girly Geeks - Story From: Recent Ideas

(We’re posting Dreamforce success stories in the weeks leading up to #df11. This is our first.) Who knew there were so many Salesforce Girly Geeks? You know the scenario. Dozens of events, hundreds of sessions, thousands of people… and just one ...

Read more...