The Cloud, Big Data, and the Future of CRM - Story From: CRM Outsiders
I just read that Basho Technologies, which has created an open source, highly available and fault-tolerant data structure for the cloud called Riak, has landed a cool $7.5m in new funding. The news is interesting, as it shows more and more people are not only banking on NoSQL and other cloud-optimized data architectures from an [...]
Categories: Application Design, CRM, On-Demand CRM, Open Source, Social Business, Social CRM, SugarCRM, cloud computing Tags: CRM Reviews, SugarCRM
Tibco’s Tibbr – Where’s the Customer in all This? - Story From: CRM Outsiders
After more than a year of silent anticipation (that’s a nice way of saying “no one really cared”) integration giant Tibco is launching its first stab at social with its product called Tibbr. Yes, Tibbr. While Tibbr may do a lot of what people might expect from a status-update focused tool, in my opinion it fails to [...]
Categories: Application Design, CRM, On-Demand CRM, Social Business, Social CRM, SugarCRM, salesforce.com, social media, twitter Tags: CRM Reviews, SugarCRM
Will Salesforce.com Become a Data Player, Not a CRM Player in Time? - Story From: CRM Outsiders
Salesforce.com seems to be blowing out its sales numbers and in a lot of ways that is great news. What is good for the market leader is good for everyone in the space: the great sales numbers validate our market message and really proves that all businesses need a great CRM initiative. One of the curious [...]
Categories: Application Design, CRM, Microsoft, On-Demand CRM, SaaS, Social Business, Social CRM, SugarCRM, cloud computing, salesforce.com, social media Tags: CRM Reviews, SugarCRM
Will “Social” Startups Suffer the Same Fate as Early E-Commerce Pure Plays? - Story From: CRM Outsiders
I was having an open discussion with an analyst today as part of a briefing about the latest version of Sugar 6, coming out in a couple weeks. This release has a lot of social media management capabilities – which I’ll wait to get into here on the blog closer to the announcement Anyway, [...]
Categories: Application Design, CRM, E-Commerce, On-Demand CRM, Social Business, Social CRM, SugarCRM, social media, twitter Tags: CRM Reviews, SugarCRM
Is Your CRM System a Two-Way Street? - Story From: CRM Outsiders
If you haven’t heard, Mitch and I are getting set to rap about social media and CRM in the “CRM in the age of Now” webinar sponsored by SugarCRM next week. We hope you can join us. In getting ready for this event, going over slides and ideas, an interesting topic came up. In describing the [...]
Categories: Application Design, CRM, On-Demand CRM, Social Business, Social CRM, SugarCRM, social media, twitter, web 2.0 Tags: CRM Reviews, SugarCRM
Search Versus Find, There is a Difference - Story From: CRM Outsiders
While at the VRM+CRM conference a few weeks ago someone (my apologies I cannot remember who) did a nice job talking for a just a few minutes about the difference between ‘Searching’ and ‘Finding’. I have never really given it much thought, but there is a rather large distinction here. Wait, it must be Wednesday, [...]
Categories: Application Design, CRM, Microsoft, On-Demand CRM, Social Business, Social CRM, SugarCRM, twitter, web 2.0 Tags: CRM Reviews, SugarCRM
B2B CRM, Social Selling and the Value of Open Source - Story From: CRM Outsiders
Sometimes, the simplest technology change can enable the most profound change in business processes. I just had a talk with our new CMO Nick Halsey about something that we have not really talked much about leading up to the Sugar 6 launch. And this seemingly insignificant change can potentially enable many of our existing customers to [...]
Categories: Application Design, CRM, CRM Reviews, CRM Technology, Customer Centric, Customer Retention in a Recession, On-Demand CRM, Open Source, Social Business, Social CRM, SugarCRM Tags: CRM Industry, CRM Reviews, Social CRM, SugarCRM
The Best Lock-In Strategy? Empower Your Customers! - Story From: CRM Outsiders
SugarCRM CEO Larry Augustin and Eucalyptus CEO former head of MySQL Marten Mickos sat down with Spikesource CEO Kim Polese at the Structure conference today. The talk was around SaaS/Cloud and open source. It was an interesting talk – and brought up some interesting points. I think the most interesting one was not necessarily around SaaS, [...]
Categories: Application Design, CRM, CRM Reviews, CRM Technology, Conferences, Customer Centric, Customer Retention in a Recession, On-Demand CRM, SaaS, Social Business, Social CRM, SugarCRM, cloud computing, salesforce.com, social media Tags: CRM Industry, CRM Reviews, Social CRM, SugarCRM
The Open Cloud – Come for High Availability, Stay for Ownership and Control - Story From: CRM Outsiders
While I was traveling through Europe for our CRM Acceleration events over the past several months, some interesting things were happening on the SaaS/Cloud front back here in the U.S. Both Intuit and Sage Software saw serious outages and down times for their SaaS versions of their CRM and ERP product lines. That is some scary [...]
Categories: Application Design, CRM, CRM Reviews, CRM Technology, Customer Centric, Customer Retention in a Recession, On-Demand CRM, SaaS, Social Business, Social CRM, SugarCRM, cloud computing, social media Tags: CRM Industry, CRM Reviews, Social CRM, SugarCRM
Friday Social CRM Thought – Access Controls, Firewalls and True Customer Enablement - Story From: CRM Outsiders
This is one of those thoughts that I think we all feel – but rarely gets talked about from a vendor perspective. From a social CRM perspective, one of the biggest hurdles is not the “monitoring” or even the act of engaging with customers – we should be doing that regardless. Instead, where I see CRM [...]
Categories: Application Design, CRM, CRM Reviews, CRM Technology, Customer Centric, Customer Retention in a Recession, On-Demand CRM, Social CRM, SugarCRM, salesforce.com, social media Tags: CRM Industry, CRM Reviews, Social CRM, SugarCRM
Sage to World: “Forget SaaS, Let’s Just do Cloud.” - Story From: CRM Outsiders
I wanted to get a “Jump the Shark” type reference in the title of this post – but it didn’t make sense, and frankly is a pretty played out term. Anyway…Sage Software has just announced that they are going to make their applications available in the cloud on Amazon Web Services (AWS). Hmmmm… To me, what Sage has [...]
Categories: Application Design, CRM, CRM Reviews, CRM Technology, Customer Centric, Customer Retention in a Recession, On-Demand CRM, Open Source, SaaS, Social CRM, SugarCRM, cloud computing, salesforce.com Tags: CRM Industry, CRM Reviews, Social CRM, SugarCRM
The Application of Social CRM Vs. “Social CRM Applications” - Story From: CRM Outsiders
I just had an interesting working session with Jan Sysmans, director of product marketing here at Sugar. While we were working on some presentation slides for some sessions we will be co-tackling around the world on social CRM as part of the Spring CRM Acceleration World Tour – something profound leaped into my mind. Unlike some [...]
Categories: Application Design, CRM, CRM Reviews, CRM Technology, Customer Centric, Customer Retention in a Recession, On-Demand CRM, Social Business, Social CRM, SugarCRM, cloud computing, social media, twitter Tags: CRM Industry, CRM Reviews, Social CRM, SugarCRM
VMForce: Salesforce.com Hits With Java – But Misses on Portability
I am sure I speak for a lot of us here at SugarCRM and in the apps business in general when I say that I was waiting with considerable anticipation when rumors of a Salesforce.com and VMWare partnership began surfacing last month. The potential here, to be honest, was huge. Was Salesforce.com FINALLY going to let [...]
Categories: Application Design, CRM, CRM Reviews, CRM Technology, Customer Centric, Customer Retention in a Recession, Open Source, SaaS, SugarCRM, cloud computing, salesforce.com Tags: CRM Industry, Social CRM
Best practice: 4 questions to answer for a successful portal implementation - Story From: Recent Ideas
Rolling out a customer or partner portal involves careful planning and execution. This document will help orient you before you dive into a portal implementation.
Categories: Application Design, Bulk email, Business Intelligence, CRM Online, Contact Management Software Reviews, Customer Service Tags:
The Consumerization of the Enterprise - Story From: CRM Outsiders
I have been guest posting here on Outsiders for only a short time. After this post, one may wonder whether I will be invited back for more, or not. So, I will quickly get to the point. Two things happened during this past week which drove me to write this post. Marc Benioff wrote a great [...]
Categories: Application Design, Business Intelligence, CRM, CRM Best Practices, CRM Software, CRM Technology, Contact Management Software, Contact Management Software Free, Contact Management Software Reviews, Social CRM, SugarCRM, Web-Based Contact Management Software, cloud computing, salesforce.com, web 2.0 Tags: Contact Management Software, CRM Software
SugarCon Spotlight Series – 10 Things You Didn’t Know YOU Could Do with Sugar - Story From: CRM Outsiders
We are in the home stretch leading into SugarCon, the biggest CRM event of the year (as far as I’m concerned).It’s going to be an amazing event. Originally, I wanted to do a series of posts a-la Steven Colbert’s “Better Know a District” which highlighted every session we were putting on. Then, I realized that a) [...]
Categories: Application Design, CRM, Conferences, SugarCRM Tags:
What if Twitter Went Away? - Story From: CRM Outsiders
I just had a series of great calls with analysts today, including the always erudite Denis Pombriant. And I also met with the founders of a cool new company called BeRelevant. Both these meetings got me thinking, as usual. Denis and I had a great talk about getting back to the business value of CRM – [...]
Categories: Application Design, CRM, Social CRM, social media, twitter, web 2.0 Tags:
Collaboration, Stickiness, and why Chatter is Stupid… - Story From: CRM Outsiders
I am supposed to be finishing up a slide deck for a conference speech I am giving (which was due on Friday) and also extending invites to customers for SugarCon (maybe if some of you readers register I can kill at least two birds here – please?). But in my usual scatterbrained manner I was [...]
Categories: Application Design, CRM, Social CRM, SugarCRM, cloud computing, salesforce.com, social media, twitter, web 2.0 Tags:
