Best practice: 4 questions to answer for a successful portal implementation - Story From: Recent Ideas
Rolling out a customer or partner portal involves careful planning and execution. This document will help orient you before you dive into a portal implementation.
Categories: Application Design, Bulk email, Business Intelligence, CRM Online, Contact Management Software Reviews, Customer Service Tags:
Survey: Live Chat Helps Convert Customers
Bold Software announced the second annual release of a report detailing the industry’s most comprehensive research on the effectiveness of live chat technology. While 2009 findings included insights such as the fact that once a shopper has used live chat, more than 2/3rds will actively look for websites that provide it, the 2010version includes new questions, a much larger sample size, and
Categories: Bulk email, Business, Business Intelligence, CRM Online, Customer Service Tags:
Microsoft Dynamics CRM: Bulk Email with Merge Fields and Pics - Story From: Microsoft Dynamics CRM Team Blog
Today’s guest blogger, CRM MVP Frank Lee , provides tips and tricks for bulk emailing with pictures that he found to be very useful. A common CRM task during Holiday Seasons is to send out personalized Email greetings with images to customers. ...(read more)
Categories: Bulk email, CRM Online, Email, Guest Star, Lead Managment, MVP Tags:
