The Secret To A Successful CRM Implementation - Story From: CRM Outsiders
One of the recurring questions I get from customers and prospects all over the world is, what is the secret to a successful CRM implementation? My answer resonates with companies large and small, here in North America, in Europe and in Asia. The secret to a successful CRM implementation is process, process, process. A CRM system [...]
Categories: CRM, CRM Acceleration, On-Demand CRM, SaaS, Social Business, Social CRM, SugarCRM, Uncategorized, cloud computing Tags: CRM Reviews, SugarCRM
A Pragmatic Approach to Social Data - Story From: CRM Outsiders
Next week, at our next domestic CRM Acceleration event in NYC (May 5) I will be giving a refined version of my Social Customer presentation. Leading up to the presentation, I caught up with co-presenter Arkady Kleyner, Vice President and Co-Founder, Intricity . The theme of Arkady’s talk is [...]
Categories: CRM, CRM Acceleration, CRM Reviews, CRM Technology, Customer Centric, Customer Retention in a Recession, Social CRM, SugarCRM Tags: CRM Industry, Social CRM
