CRM Best Practices

CRM Software Without Limits - Story From: Commence CRM Blog

What’s the difference between low end CRM offerings and the ones that truly provide value?   It’s significant if you know where to look. Smaller companies typically have two business challenges — data consolidation and generating new business.   Some use contact managers or an Excel spreadsheet to keep track of customers, contacts, notes and e-mail. And [...]

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Employee Satisfaction Ensures Customer Satisfaction - Story From: Commence CRM Blog

Develop Customer Intimacy with CRM Software When reviewing your sales pipeline, a recurring question is how can we generate more leads, but still maintain our client base and ensure our customers are happy? Customer intimacy is the key to customer satisfaction. Whether your product or service is B2B or B2C it is essential that your entire organization [...]

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Commence-ing with the Cloud - Story From: Commence CRM Blog

Commence Corporation, a leading provider of online CRM software, is helping companies transition from traditional desktop software to CRM programs that operate in a cloud computing environment. “Many small to mid-size enterprises are still a bit suspect of cloud computing,” says Tom Gibson, Sales Manager at Commence. “These companies have spent years using traditional contact [...]

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Sales Best Practice #21 – Uses an effective system for making appointments - Story From: Commence CRM Blog

The best sales people have thought deeply about the best way to acquire appointments, and have put together a system made up of processes, practices and tools.

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Building a Professional Reputation with Your Customers - Story From: Commence CRM Blog

We’ve teamed up with the best sales people to bring you these insights into customer relationship management each month. Below is the latest Sales Management article from guest poster Dave Kahle, author and leading sales educator. Follow Dave’s latest Tweets at @davekahle. By Dave Kahle I just fired my accountants. They really hadn’t done anything wrong.  They were [...]

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Sales Best Practice #51: Is consistently able to get customers to voice their concerns. - Story From: Commence CRM Blog

The world is full of sales people who are hesitant to hear the customer’s concerns, afraid they will take the form of the more commonly used term - objections. The best sales people, however, have a different mindset toward this issue.

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Sales Best Practices: Creating Long Term Goals - Story From: Commence CRM Blog

This is a Sales Best Practices article from guest poster Dave Kahle, author and leading sales educator. Follow Dave’s latest Tweets at @davekahle. By Dave Kahle One of the habits often practiced by highly successful people is the habit of regular goal setting. There is a reason for that. Goals compel you to work with discipline [...]

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Best Practice #47: Understands, and is guided by, an effective sales process - Story From: Commence CRM Blog

This is a Sales Best Practices article from guest poster Dave Kahle, author and leading sales educator. Follow Dave’s latest Tweets at @davekahle. By Dave Kahle All too often, sales people are directed by the urgencies of the moment:  A lead pops up, a customer calls with a problem, or some paperwork to which you need to [...]

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Best Practice #46: Plans for four aspects of every sales call - Story From: Commence CRM Blog

This is a Sales Best Practices article from guest poster Dave Kahle, author and leading sales educator. Follow Dave’s latest Tweets at @davekahle. By Dave Kahle “You should have an objective for every sales call.” That’s a bit of sage wisdom that we have all heard, probably multiple times, throughout our sales careers. Unfortunately, I disagree. I believe you should [...]

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The Three Biggest Mistakes in Sales Presentations - Story From: Commence CRM Blog

This is a Sales Best Practices article from guest poster Dave Kahle, author and leading sales educator.  Follow Dave’s latest Tweets at @davekahle. By Dave Kahle The sales presentation is the ultimate purpose of every sales process, of every sales call, and of every sales system.  The job of the sales person revolves around the point in time [...]

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Commence CRM Software Offers New Customer Ranking Feature - Story From: Commence CRM Blog

Cloud based CRM software provider Commence Corporation continues to differentiate its CRM software through a number of innovative features. The company’s newest CRM product release scheduled for July will now offer an automated customer ranking feature that enables businesses to see a snapshot of their most valuable customers based on a set of pre-defined criteria.  [...]

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Sales Best Practice #45: Listens constructively - Story From: Commence CRM Blog

This article focuses on Best Practices for sales people from guest poster Dave Kahle, author and leading sales educator. Follow Dave’s latest Tweets at @davekahle. By Dave Kahle A study of the behavioral characteristics of the best sales people was published a few years ago.  One of the not-so-surprising conclusions was this:  The best sales people “listen more [...]

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What can we learn from the best sales people? - Story From: Commence CRM Blog

This is the second post in a series of guest posts from Dave Kahle, author and leading sales educator. He will be discussing best practices of the top sales people.

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Sales Management Software Shortens the Sales Cycle - Story From: Commence CRM Blog

A well oiled sales organization is traditionally the result of a process driven sales manager, an individual that understands the value of implementing a process for properly qualifying leads and a structure for managing the sales process from introduction to closure.  For decades highly focused sales managers performed these task with very little technology or [...]

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Commence Corporation Introduces CRM Best Practices E-Book - Story From: Commence CRM Blog

TINTON FALLS, N.J. / MMD Newswire/ April 21, 2011 –-  Commence Corporation, a leading provider of Customer Relationship Management (CRM) software for mid-size and small enterprises, has announced the release of a CRM Best Practices E-Book which may be downloaded from the company’s web site at no cost. Today’s sales environment is characterized by intense competition, strategic sourcing contracts, [...]

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Commence CRM Software Highlighted in FEDA News and Views - Story From: Commence CRM Blog

TINTON FALLS, N.J. /MMD Newswire/ April 14, 2011 –- Commence Corporation a leading provider of Customer Relationship Management Software was recently highlighted in the FEDA News & Views March/April magazine about the merits of automating the sales process for improved sales execution. Managing editor Stacy Ward, interviewed Commence CEO, Larry Caretsky about the company’s experience and work [...]

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Sales Management Software a Breeze with Commence CRM - Story From: Commence CRM Blog

Is your Sales CRM Software Hard to Use? You’ve heard it all before, sales people fighting tooth and nail with overly complex sales management software that provides little if any value to sales representatives and results in poor utilization, inaccurate reporting and eventually shelf ware.  But don’t lose hope. One CRM sales management software provider [...]

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Who Are the Top CRM Vendors? Just Ask Google. - Story From: Commence CRM Blog

Companies that are considering the implementation of Customer Relationship Management software often use search engines like Google or Bing to learn about CRM systems and the recommended solution providers.  CRM vendors are well aware of this and as a result, companies like Microsoft, Salesforce.com CRM and others are spending millions of dollars to get listed [...]

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Don’t Get Burned by the CRM “Buy Now” Button - Story From: Commence CRM Blog

As a leading CRM software provider I can appreciate the competitive nature of the industry and how hungry for business all CRM vendors are.  But I continue to see something on many of the CRM vendor’s sites that I find disturbing, and that is the “Buy Now” button.  The reason I feel this way and [...]

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Salesforce.com Competitors Gaining Momentum - Story From: Commence CRM Blog

Larry Caretsky, CEO of Commence Corporation, was recently interviewed regarding the rationale for entering a crowded Customer Relationship Management software sector already populated with significant players like Salesforce.com and Microsoft CRM.  Caretsky suggested, “A few years ago industry experts asked JetBlue executives why they chose to start an airline when the industry was literally in [...]

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