Call Centers, A Prescription to Heal Thyself
Here are several excerpts from an article by David Frenkel, CEO of Panviva, about diagnosing problems that your call center may be experiencing, Call Centers, A Prescription to Heal Thyself: Here’s a short list of the symptoms I’d look for before writing a prescription: Do your customer service reps dread picking up the phone? Do 50-75 percent [...]
