The CRM Language Barrier - Story From: CRM Outsiders
I will happily admit that I am not one of these technology guys who hangs out exclusively with other technology guys. I’m more likely to hang out with people in other industries – my best friends’ jobs include graphic designer, race car body fabricator, Range Rover mechanic, senior assisted living facility manager and, yes, a [...]
Categories: CRM, Customer Conversations, On-Demand CRM, Social CRM, SugarCRM Tags: CRM Reviews, SugarCRM
Are you a bit player in your customers’ conversations about you? - Story From: CRM Outsiders
A while back, I wrote a very long piece on the idea of using social media for service. One of my star sources with Brent Leary. Brent is a star when it comes to helping small business with CRM; it’s too bad that we can’t clone Brent and put a copy of him in every city [...]
Categories: Customer Conversations, On-Demand CRM, Social CRM, SugarCRM, social media Tags: CRM Reviews, SugarCRM
Scaling up with Technology, and then Scaling Back Down for Relationships - Story From: CRM Outsiders
On Wednesday and Thursday this week, I attended DemandCon, the first of what will hopefully be an annual show dwelling on demand creation, funnel management, marketing automation, and the many other technologies and disciplines that revolve around sales and marketing. It was great to hear these marketers and sales thinkers mulling over the issues that are [...]
Categories: Customer Conversations, On-Demand CRM, Social CRM, SugarCRM, social media Tags: CRM Reviews, SugarCRM
Things I Think I Know About Social CRM… - Story From: CRM Outsiders
It is amazing how quickly the marketplace around “social” fragmented into different focus areas. I guess this is to be expected. I mean, the nature of social media is pretty darn fragmented as it is. So it follows suit that the supporting market break off into several directions. I have had a lot of mildly [...]
Categories: Business Intelligence, CRM, CRM Best Practices, CRM Software, CRM Technology, Contact Management Software, Contact Management Software Free, Contact Management Software Reviews, Customer Conversations, Social Business, Social CRM, SugarCRM, Web-Based Contact Management Software, social media, web 2.0 Tags: Contact Management Software, CRM Software
CRM Sales Software Implementation – Readiness Assessment
Purpose:
The Readiness Assessment is designed to prepare your staff and management for the implementation of a New CRM Sales Software System by:
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Categories: CRM Software, Customer Conversations, Project Management Tags: sales software
SugarCRM Storms CeBIT! - Story From: CRM Outsiders
Just a shout out to all of the German and EU at large readers of Outsiders who are attending CeBIT this year. SugarCRM will be well represented at the event – with some of our partners showing off cool integrations and customer success stories. Sugar partner PSTech will be exhibiting its Sugar/Cisco integration – powering next [...]
Categories: CRM, Conferences, Customer Conversations, SugarCRM Tags:
