Big E-Commerce Enhancements - Story From: The Official Infusionsoft Blog
Infusionsoft continues to build upon the e-commerce platform for the Spring 2012 Release by adding new, beautifully themed shopping cart templates. Users now have the ability to use three new shopping cart themes and customize them to their needs. For e-commerce, we went after one major benefit statement in the Spring 2012 Release: “I want [...]
Categories: CRM, E-Commerce, Infusionsoft, small business Tags: CRM, CRM Software, Infusionsoft
Will “Social” Startups Suffer the Same Fate as Early E-Commerce Pure Plays? - Story From: CRM Outsiders
I was having an open discussion with an analyst today as part of a briefing about the latest version of Sugar 6, coming out in a couple weeks. This release has a lot of social media management capabilities – which I’ll wait to get into here on the blog closer to the announcement Anyway, [...]
Categories: Application Design, CRM, E-Commerce, On-Demand CRM, Social Business, Social CRM, SugarCRM, social media, twitter Tags: CRM Reviews, SugarCRM
Remember, No One “Owns” a Relationship - Story From: CRM Outsiders
I was going to continue the comment thread in Mitch’s last post on VRM but I think it warrants its own post. Mitch hints in the title about the “responsibility” for managing a relationship, and who has the most responsibility for a relationship. I think that whole line of thinking is flawed, for many reasons. The [...]
Categories: CRM, CRM Reviews, CRM Technology, Customer Centric, Customer Retention in a Recession, E-Commerce, On-Demand CRM, Social Business, Social CRM, SugarCRM, social media Tags: CRM Industry, CRM Reviews, Social CRM, SugarCRM
New Tech Tools for Thrifty Travelers - Story From: CRM Buyer
Many college students have been spending the week on the beaches of Padre Island and other balmy locales, soaking up equal parts sun and alcohol. Meanwhile, the families of America are starting to think about where they'd like to dig their toes in the sand for summer vacations -- if they're not already picturing themselves joining the long, sweaty lines at the nation's major theme parks.
Categories: CRM Articles, CRM Basics, CRM Reviews, CRM Technology, Customer Retention in a Recession, E-Commerce, Web Based Email Software, Workflow Tags: CRM Reviews
Top 5 Ways CRM Decision Makers Go Astray - Story From: CRM Buyer
Tolstoy wrote, "Happy families are all alike; every unhappy family is unhappy in its own way." CRM failures are very similar -- the ones that work do so for the same reasons, but those that go awry manifest a collection of diverse symptoms. CRM fails for a lot of reasons -- many of them traceable to the original decision-making process.
Categories: CRM Articles, CRM Online, Contact Management Software Reviews, Customer Service, E-Commerce, E-Marketing, Strategy Tags:
Online Bill Payments, Part 2: A Big CRM Opportunity - Story From: CRM Buyer
Paying bills with a few computer clicks sounds like a great idea for consumers -- and it is. Online bill paying is increasingly popular with millions of consumers, and the potential for paperless payments is many times greater than it is today. The number of households that used an online payment service provided through a financial institution jumped from 12 million in 2001 to 31 million in 2008.
Categories: Business Intelligence, CRM, CRM Best Practices, CRM Software, CRM Technology, Contact Management Software, Contact Management Software Free, Contact Management Software Reviews, E-Commerce, Web-Based Contact Management Software, web 2.0 Tags: Contact Management Software, CRM Software
Online Bill Payments, Part 1: Fertile Soil for IT Vendors - Story From: CRM Buyer
Millions of consumers have switched their bill-paying practices from tedious sessions with a stack of statements and checkbooks to streamlined, paperless payments through a variety of online channels. However, the movement to electronic payments still has a long way to go, and a huge majority of consumers have not yet been weaned away from their checkbook chores and welcomed to the world of paperless payments.
