CRM for the Small Business, Part 6: How to Get Your Sales Staff to Buy In - Story From: CRM Buyer
One of the greatest challenges to the successful implementation of a CRM solution is winning employee participation and cooperation. "It's a quandary," said Craig Klein, president and CEO of SalesNexus. If the sales staff is reluctant to use the new system, it will be very difficult to get it off the ground.
Categories: Business Intelligence, CRM Best Practices, CRM Online, Contact Management Software Reviews, Customer Service, Implementation Tags:
CRM for the Small Business, Part 5: How to Save a Troubled Implementation - Story From: CRM Buyer
A successful CRM implementation starts with good preparation. It is a good idea to document the goals and objectives of the small business first and test the system with the users, Sheryl Kingstone, director of the enterprise research group at Yankee Group, told CRM Buyer. "Be proactive," she advised.
Categories: CRM Online, Customer Service, Data Management, Implementation Tags:
Small Business CRM, Part 5: How to Save a Troubled Implementation - Story From: CRM Buyer
A successful CRM implementation starts with good preparation. It is a good idea to document the goals and objectives of the small business first and test the system with the users, Sheryl Kingstone, director of the enterprise research group at Yankee Group, told CRM Buyer. "Be proactive," she advised.
Categories: Business Intelligence, CRM Best Practices, CRM Software, CRM Technology, Contact Management Software, Contact Management Software Free, Contact Management Software Reviews, Implementation, Web-Based Contact Management Software, web 2.0 Tags: Contact Management Software, CRM Software
CRM for the Small Business, Part 4: Getting the New System Up and Running - Story From: CRM Buyer
When it comes to implementing a new CRM system, small companies have several options. If they have enough resources and experience to devote to the task, they can implement the system themselves. If they choose not to go that route, a third party can be brought in to help them implement it, Craig Klein, president and CEO of SalesNexus, told CRM Buyer.
