Call Centers, A Prescription to Heal Thyself
Here are several excerpts from an article by David Frenkel, CEO of Panviva, about diagnosing problems that your call center may be experiencing, Call Centers, A Prescription to Heal Thyself: Here’s a short list of the symptoms I’d look for before writing a prescription: Do your customer service reps dread picking up the phone? Do 50-75 percent [...]
Categories: CRM Best Practices, CRM Reviews, CRM Technology, Customer Centric, Customer Retention in a Recession, Customer Service, Knowledge Mgmt, call center, call center work, customer call center, customer service call center Tags: CRM Industry, Social CRM
3 Models For Applying Customer Feedback to Innovation
Here are several excerpts from an informative post by Hutch Carpenter, VP of Product at Spigit, 3 Models For Applying Customer Feedback to Innovation; for much more, check out the complete source article: Customers have always been core to companies’ existence. An obvious statement for sure. Customers are the source of cash flow, and have [...]
Categories: CRM Articles, CRM Basics, CRM Best Practices, CRM Reviews, CRM Technology, Customer Retention in a Recession, Enterprise 2.0, Knowledge Mgmt, Social CRM, Social Networking, Web Based Email Software, Workflow, customer feedback, innovation management Tags: CRM Reviews
5 Often Overlooked Ways To Optimize Your Website Content
Here is an excellent post by Michele Linn (@michelelinn), a marketing consultant with her own firm, Linn Communications, 5 Ways To Find the Perfect Keywords for Your B2B Content: Something easily overlooked in content creation is the importance of keywords. Marketers often think about keywords when optimizing a website for search, but keywords are equally [...]
