Four Tips for Buying CRM Software
Here are several excerpts from an article by Patrick Gray, President of Prevoyance Group, Four tis for buying “big” software: Buying “big” software, a massive ERP package, salesforce automation or CRM package, or a business warehouse can be a harrowing process. Your offices are besieged by software and implementation providers, business stakeholders offer conflicting requirements, [...]
Categories: CRM Best Practices, CRM Reviews, CRM Software, CRM Technology, Customer Centric, Customer Retention in a Recession, Enterprise CRM, Leadership-Mgmt, Project Mgmt-ROI, crm managemnt Tags: CRM Industry, Social CRM
Getting Results From Your Social Networking Strategies
Here is some excellent advice from Louis Columbus, Senior Manager Enterprise with Cincom Systems, Getting Results From Your Social Networking Strategies. Be sure to check out the complete source article for more on each of the five lessons outlined below: We’re all getting reminded every day to take ownership of our digital brands and jump on [...]
Categories: CRM Reviews, CRM Technology, Customer Centric, Customer Experience, Customer Retention in a Recession, Leadership-Mgmt, Social Networking, Social Strategy, social media Tags: Social CRM
Three Steps to Create a Successful CRM Strategy
Here are several excerpts from an article about a new Gartner report, Three Steps to Create a Successful CRM Strategy, which is available for purchase on the Gartner website: Building a customer relationship management (CRM) strategy is a unique process for each organization that nevertheless should always involve three key steps, according to Gartner, Inc. [...]
Categories: CRM Best Practices, CRM Reviews, CRM Technology, Customer Centric, Customer Retention in a Recession, Leadership-Mgmt, business strategy, customer relationship Tags: CRM Industry, Social CRM
The Power of Social Listening
Here are some excellent words of advice from Doug Stephens, President of Retail Prophet Consulting, on how to get started with social media, If a Brand Falls in the Forest… The Power of Social Listening: Start By Listening What we hear much less of in discussions on social media is that listening is in fact the [...]
Categories: CRM Reviews, CRM Technology, Customer Centric, Customer Retention in a Recession, Leadership-Mgmt, Social CRM, Social Networking, how to use twitter, social media Tags: CRM Industry, Social CRM
How to Consistently Create Great Customer Service Experiences
Here are several excerpts from a post by Michael Sansolo, author of The Big Picture: Essential Business Lessons From The Movies, in the Customers Rock blog, The Ultimate Customer Compliment: There is one simple line of praise that every business should seek when it comes to gauging the customer experience. It happens when one customer [...]
Categories: CRM Best Practices, CRM Online, Customer Experience, Customer Service, Customer Service Software, Leadership-Mgmt Tags:
CRM Customization is a Key Demand for Buyers Pre-Purchase
Here are a couple of excerpts from an article by Barney Beal, News Director for SearchCRM.com, CRM demos, customization key demands for buyers pre-purchase: Executives at Enpirion, an analog semiconductor company, wanted to know what they were getting before they bought a new CRM system for their rapidly growing business. They also wanted it to map [...]
Categories: CRM Technology, Leadership-Mgmt, On-Demand CRM, Project Mgmt-ROI, Software Selection Tags:
CRM Project Plans – Where Does It All Go Wrong?
Here are several excerpts from a post by Richard Boardman, CRM Project Plans – Where Does It All Go Wrong?: For those of you currently planning a CRM project, I thought it might be helpful to identify some of the areas where things tend to go ‘off-piste’, but before I do perhaps it’s a good [...]
Categories: CRM Best Practices, CRM Online, Customer Service, Leadership-Mgmt, Project Management, Project Mgmt-ROI Tags:
Food For Thought: Social Media at Fortune’s Best Company to Work For in America
Here’s a post worth reading by David B. Thomas, from the SAS’s conversations and connections blog, Social Media at Fortune’s Best Company to Work For in America: As you may have seen on the homepage of sas.com, or in the tweets and status updates of many of my colleagues, SAS has been ranked number 1 [...]
Categories: Business Intelligence, Leadership-Mgmt, SAS, Social CRM, Social Networking, Social Strategy, social media Tags:
