Lotus Knows Social Media, But Do Customers?
Here’s a excellent post by Zeus Kerraval, a Research Manager at The Yankee Group, Lotus Knows Social Media, But Do Customers?: I attended this year’s Lotusphere and, to no one,s surprise, one of the big themes of the show is social computing and its role in enterprise collaboration. IBM has been pushing the concept of [...]
Categories: CRM Best Practices, Lotus, Social CRM, Social Networking, social media Tags:
