The true value of Open - Story From: CRM Outsiders
By John Mertic “Open Source” was the term coined that triggered a revolution in software. Then came terms like Open Data, Open APIs, Open Architecture, and more. What do they all mean? Are they just like Open Source? I spent time recently at the Open Source Thinktank in Paris, where we wrestled with this very [...]
Categories: On-Demand CRM, Open Source, Social CRM, SugarCRM Tags: CRM Reviews, SugarCRM
What is the Sugar Community? - Story From: CRM Outsiders
We talk a lot about social CRM, communities and the like. The developer community – and the open source community, to be specific – was really the first to seize on the potential of the new communication technologies enabled by social media. We’re lucky over here at SugarCRM – we have an insider as our [...]
Categories: On-Demand CRM, Open Source, Social CRM, SugarCRM Tags: CRM Reviews, SugarCRM
SugarCRM Useful Tip – RSS/Blog Feed - Story From: CRM Outsiders
Have you ever wanted to add an RSS or Blog feed to your SugarCRM Home screen? Simply click on “Add Sugar Dashlets” at the top right of your home screen and click on the Web tab. Enter the URL of the RSS/Blog feed (e.g. www.sugaruk.co.uk/blog/feed) into the News Feed box and click “Add“. It will [...]
Categories: CRM, On-Demand CRM, Open Source, Social CRM, SugarCRM, Uncategorized Tags: CRM Reviews, SugarCRM
CRM – The Corporate Teenager - Story From: CRM Outsiders
Customer Relationship Management – it’s a phrase we’ve all heard (why else would you be looking at this site if you hadn’t?), yet do we ever stop to consider its construction or true meaning? For example, which word should take precedence? Merely by its name it would appear that the ‘Customer‘ is the primary focus, [...]
Categories: CRM, On-Demand CRM, Open Source, Social CRM, SugarCRM, Uncategorized, social media Tags: CRM Reviews, SugarCRM
SugarCRM Useful Tip – Show Only My Items - Story From: CRM Outsiders
Are you tired of seeing everyone else’s Leads, Contacts, Accounts, Opportunities etc. when you click on the List View for a module in your SugarCRM system? Did you know you can get SugarCRM to only show you your own items? It often comes as a surprise to some that there is a very simple solution [...]
Categories: CRM, On-Demand CRM, Open Source, Social CRM, SugarCRM, Uncategorized Tags: CRM Reviews, SugarCRM
What’s the Difference between the Royal Wedding and SugarCRM? - Story From: CRM Outsiders
The Royal Wedding of HRH Prince William and Kate Middleton on Friday 29th April 2011 was the first Royal Wedding streamed live across the world via the Internet and not only made National and International history, but also set and broke a good few records in the process. With so much emphasis and attention being poured [...]
Categories: CRM, On-Demand CRM, Open Source, Social CRM, Social Networking, SugarCRM, cloud computing Tags: CRM Reviews, SugarCRM
Real Estate, the Recession and the Value of the SugarCRM Platform - Story From: CRM Outsiders
I just had a great talk with the always erudite and enlightening Brent Leary. We were talking about some of the great news coming out of SugarCRM – namely the IBM and Hubspot partnerships. In our discussion I made an analogy that I wanted to share. We were talking about how SugarCRM has not been all [...]
Categories: CRM, On-Demand CRM, Open Source, SaaS, Social CRM, SugarCRM Tags: CRM Reviews, SugarCRM
The Cloud, Big Data, and the Future of CRM - Story From: CRM Outsiders
I just read that Basho Technologies, which has created an open source, highly available and fault-tolerant data structure for the cloud called Riak, has landed a cool $7.5m in new funding. The news is interesting, as it shows more and more people are not only banking on NoSQL and other cloud-optimized data architectures from an [...]
Categories: Application Design, CRM, On-Demand CRM, Open Source, Social Business, Social CRM, SugarCRM, cloud computing Tags: CRM Reviews, SugarCRM
Open Source and the Future of the Cloud - Story From: CRM Outsiders
I just read a blog post about Amazon’s use of Oracle in the cloud that I can only call stupid. Just stupid. The post implies that open source will not grow in the cloud because enterprises want the tried and true expensive and inflexible nature of the Oracle database. Wait…what? While I will not argue that the beauty of [...]
Categories: On-Demand CRM, Open Source, Social CRM, SugarCRM, cloud computing Tags: CRM Reviews, SugarCRM
Salesforce’s DimDim Buy – A Typical Proprietary Move - Story From: CRM Outsiders
Many have probably seen that Salesforce.com has acquired web conferencing tools provider DimDim for $31m. (The rumors of this deal had been percolating since before Dreamforce so for many this was no surprise at all.) The deal pits Salesforce.com in many ways against some big companies and very popular products – Citrix’s GoToMeeting and Cisco’s Webex, in [...]
Categories: CRM, M&A, On-Demand CRM, Open Source, SaaS, Social Business, Social CRM, SugarCRM, cloud computing, salesforce.com, social media Tags: CRM Reviews, SugarCRM
The “Cost of Doing Business” vs. the “Cost TO Your Business” - Story From: CRM Outsiders
A few months ago I was made wise about how Salesforce.com jacks up its price for European customers. The fact that customers may pay up to 50% more shocked me, especially considering how SugarCRM does NOT have an increased price for EU organizations (in fact you could argue it costs less for some EU buyers). Well [...]
Categories: CRM, On-Demand CRM, Open Source, Social CRM, SugarCRM, salesforce.com, social media Tags: CRM Reviews, SugarCRM
CRM Timeline – Add Your Milestones! - Story From: CRM Outsiders
Lauren Carlson, an up and coming analyst over at software advice, has begun putting together an interactive Timeline of memorable events in CRM history. It is pretty cool, but I am sure everyone feels that there are “missing moments” from the past not represented here. I, for one, think that July 4 2004 needs to be [...]
Categories: CRM, On-Demand CRM, Open Source, Social CRM, SugarCRM Tags: CRM Reviews, SugarCRM
“Social Silos” and the Need to Keep CRM in SCRM - Story From: CRM Outsiders
As part of the marketing team at SugarCRM, I am charged with defining and communicating our social CRM strategy. And interestingly, I do so on two levels – what we sell as a social CRM provider and what we DO as a social savvy company. Both are very related actually. And in an unusual manner for [...]
Categories: CRM, CRM Reviews, CRM Technology, Customer Centric, Customer Retention in a Recession, On-Demand CRM, Open Source, Social Business, Social CRM, SugarCRM, social media, twitter, web 2.0 Tags: CRM Industry, CRM Reviews, Social CRM, SugarCRM
Some Thoughts on Open – from SugarCRM CEO Larry Augustin - Story From: CRM Outsiders
Outsiders Note: This is the first Outsiders post by SugarCRM CEO Larry Augustin. As Larry explains below – the immense buzz around SugarCRM’s landmark release of Sugar 6 revived some questions around SugarCRM’s role and influence as an open source company. With such a long and storied history in the open source movement, I thought [...]
Categories: CRM, CRM Reviews, CRM Technology, Customer Centric, Customer Retention in a Recession, On-Demand CRM, Open Source, Social CRM, SugarCRM Tags: CRM Industry, CRM Reviews, Social CRM, SugarCRM
B2B CRM, Social Selling and the Value of Open Source - Story From: CRM Outsiders
Sometimes, the simplest technology change can enable the most profound change in business processes. I just had a talk with our new CMO Nick Halsey about something that we have not really talked much about leading up to the Sugar 6 launch. And this seemingly insignificant change can potentially enable many of our existing customers to [...]
Categories: Application Design, CRM, CRM Reviews, CRM Technology, Customer Centric, Customer Retention in a Recession, On-Demand CRM, Open Source, Social Business, Social CRM, SugarCRM Tags: CRM Industry, CRM Reviews, Social CRM, SugarCRM
SugarCRM World Tour Rages On – Germany and Holland this Week! - Story From: CRM Outsiders
First off, I want to thank Mitch for all the great posts, ideas and conversations on Outsiders while I’ve been traveling. Mitch is truly one of the brightest minds in CRM and we’re lucky to have him writing and contributing to the greater conversation. Seriously, awesome stuff man! OK, as I get back into the swing [...]
Categories: CRM, CRM Reviews, CRM Technology, Conferences, Customer Centric, Customer Retention in a Recession, On-Demand CRM, Open Source, Social CRM, SugarCRM Tags: CRM Industry, CRM Reviews, Social CRM, SugarCRM
Salesforce.com – Going Global with SaaS at the Expense of the Customer? - Story From: CRM Outsiders
As a former analyst, one of the highlights of traveling and interacting with our partners is that I get to listen to a lot of stories about the realities of the varied markets in which we operate. Talking about our recent events in Lisbon and Madrid, SugarCRM co-founder Clint Oram made an interesting discovery about [...]
Categories: CRM, CRM Reviews, CRM Technology, Customer Centric, Customer Retention in a Recession, On-Demand CRM, Open Source, SaaS, Social CRM, SugarCRM, salesforce.com Tags: CRM Industry, CRM Reviews, Social CRM, SugarCRM
Sage to World: “Forget SaaS, Let’s Just do Cloud.” - Story From: CRM Outsiders
I wanted to get a “Jump the Shark” type reference in the title of this post – but it didn’t make sense, and frankly is a pretty played out term. Anyway…Sage Software has just announced that they are going to make their applications available in the cloud on Amazon Web Services (AWS). Hmmmm… To me, what Sage has [...]
Categories: Application Design, CRM, CRM Reviews, CRM Technology, Customer Centric, Customer Retention in a Recession, On-Demand CRM, Open Source, SaaS, Social CRM, SugarCRM, cloud computing, salesforce.com Tags: CRM Industry, CRM Reviews, Social CRM, SugarCRM
VMForce: Salesforce.com Hits With Java – But Misses on Portability
I am sure I speak for a lot of us here at SugarCRM and in the apps business in general when I say that I was waiting with considerable anticipation when rumors of a Salesforce.com and VMWare partnership began surfacing last month. The potential here, to be honest, was huge. Was Salesforce.com FINALLY going to let [...]
Categories: Application Design, CRM, CRM Reviews, CRM Technology, Customer Centric, Customer Retention in a Recession, Open Source, SaaS, SugarCRM, cloud computing, salesforce.com Tags: CRM Industry, Social CRM
SugarCon Speaker Spotlight: Agency Q - Story From: CRM Outsiders
The day after the close of a quarter (and a GREAT one at that) is traditionally a more relaxed day in the office. I WISH. So much is going on, especially with SugarCon just around the corner. And one of the reasons to attend SugarCon is to learn more about the business benefits of CRM [...]
Categories: CRM, CRM Reviews, CRM Technology, Conferences, Customer Centric, Customer Retention in a Recession, Open Source, SugarCRM, social media Tags: CRM Industry, Social CRM
