Sales Best Practice #1 – Has a strict code of ethics that governs his/her behavior on the job - Story From: Commence CRM Blog
A Best Practice for sales people by guest poster Dave Kahle, author and leading sales educator. By Dave Kahle Situations in which you must deal with a lot of people always bring with them a great deal of temptation to take unethical short cuts. Situations in which you deal with a lot of money always bring with [...]
Categories: Commence News, Sales Management, Sales Training, process management Tags: Commence CRM, CRM, CRM Software
What is CRM? - Story From: Commence CRM Blog
The term CRM means different things to different people. In fact, if you ask ten people what is CRM you will probably get ten different answers. CRM stands for Customer Relationship Management, but its roots date back more than almost two decades to what was then called Customer Interaction Software or CIS. Other than a [...]
Categories: CEO Corner, CRM, CRM Software, Commence News, Customer Loyalty, Customer Service, process management, sales force automation Tags: Commence CRM, CRM
Sales Management Benefit the Most from CRM Software - Story From: Commence CRM Blog
Experienced well trained sales managers understand the importance and value of CRM software and how chaotic their world would be without it. Anyone who has managed a mid-size to large sales organization knows it is no easy task. Sales people often come from all walks of life, from college grads to mature people who may [...]
Categories: CEO Corner, Commence News, Sales Effectiveness, Sales Management, process management, sales force automation Tags: Commence CRM
Sales Best Practice #23 – Routinely makes powerful persuasive presentations - Story From: Commence CRM Blog
A Best Practice for sales people by guest poster Dave Kahle, author and leading sales educator. By Dave Kahle In my first professional sales position, I spent six full weeks in sales training before I was released to go out into my territory. Sales training was defined as memorizing two five-page, single-spaced sales presentations, presenting them [...]
Categories: Commence News, Sales Effectiveness, Sales Training, process management Tags: Commence CRM, CRM, CRM Software
Sales Practices: Question and Answer #6 - Story From: Commence CRM Blog
This is a Sales Question and Answer article about sales best practices from guest poster Dave Kahle, author and leading sales educator. Follow Dave’s latest Tweets at @davekahle. By Dave Kahle Q. What do I do when my goals don’t match the company’s goals for me? A. I can look at this is in two ways – expressing two different [...]
Categories: Commence News, Sales Effectiveness, Sales Training, process management Tags: Commence CRM, CRM, CRM Software
Sales Practices: Question and Answer #5 - Story From: Commence CRM Blog
This is a Sales Question and Answer article about customer relationship management from guest poster Dave Kahle, author and leading sales educator. Follow Dave’s latest Tweets at @davekahle. By Dave Kahle Q. How do I ensure that I get the last look in a competitive bid situation? A. This is a question that I’m often asked. In [...]
Categories: Commence News, Sales Effectiveness, Sales Training, process management, sales force automation Tags: Commence CRM
Sales Managers Find Good Value in Commence CRM - Story From: Commence CRM Blog
The efficient management of a sales organization is no easy task these days particularly when members of your team may work in remote locations or outside your country of origin. Lead capture and distribution, and the management of the sales cycle become more difficult if you don’t have the proper tools and processes in place [...]
Categories: CEO Corner, CRM, CRM Software, Commence News, Web Based CRM, process management, sales force automation Tags: Commence CRM
Best CRM Software for Small to Mid-Size Businesses - Story From: Commence CRM Blog
Small to mid-size businesses are turning to CRM software to help them capture and distribute leads, manage the sales process, and take advantage of cost effective bulk e-mail marketing to promote their products and services.
Categories: CEO Corner, CRM Software, Commence News, Contact Management Software, microsoft dynamics crm, process management Tags: Commence CRM, CRM, CRM Software
Sales Practices: Question and Answer #2 - Story From: Commence CRM Blog
This is a Question and Answer article from guest poster Dave Kahle, author and leading sales educator. Follow Dave’s latest Tweets at @davekahle. By Dave Kahle Q. How do you know how far to push a sale without overstepping your bounds and threatening the sale and/or the relationship with the customer? A. First, let me share with you an idea [...]
Categories: Commence News, Sales Effectiveness, Sales Management, Sales Training, customer relationship, process management, sales force automation Tags: Commence CRM
Best Practice #47: Understands, and is guided by, an effective sales process - Story From: Commence CRM Blog
This is a Sales Best Practices article from guest poster Dave Kahle, author and leading sales educator. Follow Dave’s latest Tweets at @davekahle. By Dave Kahle All too often, sales people are directed by the urgencies of the moment: A lead pops up, a customer calls with a problem, or some paperwork to which you need to [...]
Categories: CRM Best Practices, Commence News, Sales Training, customer relationship, process management, sales force automation Tags: Commence CRM
Customers Applaud Commence CRM’s Full Featured Dashboard - Story From: Commence CRM Blog
The highly competitive nature of the CRM software sector has software providers searching for ways to differentiate their product from the myriad of options available. While many focus their attention on adding wiz-bang features that often provide little value, one CRM software provider has focused their attention on the product’s usability and access to customer [...]
Categories: CEO Corner, Commence News, Sales Effectiveness, crm solution, microsoft dynamics crm, process management, sales force automation, salesforce.com Tags: Commence CRM
CRM Software Underutilized in Smaller Businesses - Story From: Commence CRM Blog
CRM Failure Rate Remains High In order to gain a competitive edge or simply compete against larger corporations, mid-size and smaller enterprises need to take advantage of the same technology the bigger guys are using. Many are turning their attention to Customer Relationship Management software or CRM as a tool to automate and improve how they [...]
Categories: CEO Corner, Commence News, Customer Service, Customer Service Software, crm solution, process management, sales force automation Tags: Commence CRM
Picking the Best CRM Software - Story From: Commence CRM Blog
What should you be looking for when selecting CRM software? Well it depends on what is important to you, but let me offer a few tips that may help you in the selection process. While it seems almost impossible to differentiate one CRM solution from another other than by price, all CRM systems are not [...]
Categories: CEO Corner, Commence News, Customer Service Software, Sales Management, online crm, process management Tags: Commence CRM, CRM, CRM Software
Who Are the Top CRM Vendors? Just Ask Google. - Story From: Commence CRM Blog
Companies that are considering the implementation of Customer Relationship Management software often use search engines like Google or Bing to learn about CRM systems and the recommended solution providers. CRM vendors are well aware of this and as a result, companies like Microsoft, Salesforce.com CRM and others are spending millions of dollars to get listed [...]
Categories: CEO Corner, CRM Best Practices, Commence News, Sales Effectiveness, process management, sales force automation Tags: Commence CRM
Don’t Get Burned by the CRM “Buy Now” Button - Story From: Commence CRM Blog
As a leading CRM software provider I can appreciate the competitive nature of the industry and how hungry for business all CRM vendors are. But I continue to see something on many of the CRM vendor’s sites that I find disturbing, and that is the “Buy Now” button. The reason I feel this way and [...]
Categories: CEO Corner, CRM Best Practices, Commence News, Tips, process management, sales force automation Tags: Commence CRM
It’s Time to Get Serious about CRM - Story From: Commence CRM Blog
Companies that are considering the implementation of CRM software need to place the same level of importance on their CRM implementation as they have done with their accounting software.
Categories: CEO Corner, CRM, CRM Software, Commence News, Sales Effectiveness, midsize, process management, sales force automation Tags: Commence CRM
CRM for the Big at Heart - Story From: Commence CRM Blog
Commence Corporation helps small to midsize businesses tackle the CRM challenge Picking a CRM software vendor is tough. It’s even tougher when you’re part of the small to midsize market, where technology budgets are limited and horror stories of complex, drawn-out CRM projects abound. While the watchword of midmarket CRM buyers was once something akin to [...]
Categories: CEO Corner, CRM, Commence News, SaaS, Sales Effectiveness, cloud computing, midmarket, midsize, process management, sales, sales force automation Tags: Commence CRM
Successful Sales CRM – It’s All About Process - Story From: Commence CRM Blog
I read an interesting article that compared the success rate of accounting software implementations to that of CRM solution implementation within a sales organization. The results were intriguing. While accounting software implementations seem to enjoy a high level of success, this is not the case for sales automation systems. The article went on to compare [...]
Categories: CEO Corner, CRM, Commence News, Sales Effectiveness, process management, sales force automation Tags: Commence CRM
The Clear-Cut Advantages of Standardizing the Selling Process - Story From: Commence CRM Blog
Any high-growth business strategy must begin with a consistent and disciplined sales process that is easily understood across the sales organization. Salespeople and their managers need to use the same vocabulary, and view selling opportunities as having sequential stages that must be completed before a suspect becomes a prospect, and a prospect becomes a customer. [...]
