Cloud CRM Vendors – Not For Beginners - Story From: Commence CRM Blog
The hype about cloud computing is all around us from television commercials, to businesses to college campuses and for good reason. Cloud computing has shown to provide exceptional value to businesses both large and small enabling them to scale their business and computer resources quickly with minimal upfront investment. In the Customer Relationship Management software [...]
Categories: CEO Corner, Commence News, SaaS, cloud computing, customer-management-software, hosted-crm Tags: Commence CRM, CRM, CRM Software
Deskera releases eClaims - Story From: Deskera Blog | Deskera CRM, Project Management, Employee Performance Management, Accounting & Financials and more!
Deskera eClaims is here to make your business better, easier, faster & environment friendly as well. One of the business processes where a lot of paperwork is still involved is claim management. For obvious reasons, organizations take extra precaution while processing claims and the lack of an efficient, secure claim management system has prevented any automation… [...]
Categories: Deskera, SaaS Tags: CRM iPhone, Deskera, Deskera Accounting, Deskera HRMS, iDeskera CRM
Deskera releases Inventory Management System - Story From: Deskera Blog | Deskera CRM, Project Management, Employee Performance Management, Accounting & Financials and more!
The latest product from Deskera to make your business better, easier, faster is the Inventory Management System. With this launch, Deskera has added to its arsenal of integrated enterprise applications and is the one stop solution for all business software. Deskera Inventory provides a 360 Degree View of the Inventory Function allowing Finance and Operations to [...]
Categories: Deskera, SaaS Tags: CRM iPhone, Deskera, Deskera Accounting, Deskera HRMS, iDeskera CRM
The Secret To A Successful CRM Implementation - Story From: CRM Outsiders
One of the recurring questions I get from customers and prospects all over the world is, what is the secret to a successful CRM implementation? My answer resonates with companies large and small, here in North America, in Europe and in Asia. The secret to a successful CRM implementation is process, process, process. A CRM system [...]
Categories: CRM, CRM Acceleration, On-Demand CRM, SaaS, Social Business, Social CRM, SugarCRM, Uncategorized, cloud computing Tags: CRM Reviews, SugarCRM
An InsideView Look at SugarCon and Sales Intelligence - Story From: CRM Outsiders
Last week was the annual SugarCRM Customer & Developer Conference called SugarCon. InsideView made a big announcement related to all SugarCRM users being preloaded with sales intelligence. The partnership comes at a time when sales people are overwhelmed with an explosion of data that leaves them spending more time searching for information and [...]
Categories: CRM, On-Demand CRM, SaaS, Social CRM, SugarCRM, Uncategorized, social media, twitter, web 2.0 Tags: CRM Reviews, SugarCRM
Salesforce.com, What the F$#% are You Thinking?!?!?!
I remember there was a song that was pretty popular a few years ago called “If I had a Million Dollars,” by the Bare Naked Ladies. That song seems childish and silly compared to the spending spree that Salesforce.com has been on over the past several months. The two main acquisitions by Salesforce that give me [...]
Categories: CRM, M&A, On-Demand CRM, SaaS, Social Business, Social CRM, SugarCRM, cloud computing, salesforce.com, social media, web 2.0 Tags: CRM Reviews, SugarCRM
Real Estate, the Recession and the Value of the SugarCRM Platform - Story From: CRM Outsiders
I just had a great talk with the always erudite and enlightening Brent Leary. We were talking about some of the great news coming out of SugarCRM – namely the IBM and Hubspot partnerships. In our discussion I made an analogy that I wanted to share. We were talking about how SugarCRM has not been all [...]
Categories: CRM, On-Demand CRM, Open Source, SaaS, Social CRM, SugarCRM Tags: CRM Reviews, SugarCRM
Are You Paying Too Much For SalesForce.com? - Story From: Commence CRM Blog
Just over a decade ago Salesforce.com introduced Customer Relationship Management software (CRM), delivered over the Internet as a SaaS CRM service. Being the first to market provided them with the advantage of establishing a high price point for their offering and many companies seemed all too willing to pay for it, until now. What has [...]
Categories: CEO Corner, CRM, Commence News, Marketing, Project Management, SaaS, cloud computing, desktop, midsize, onpremise, sales, sales force automation, salesforce.com Tags: Commence CRM
Hubspot + SugarCRM = Closed Loop Inbound Marketing - Story From: CRM Outsiders
It is a simple fact that in an increasingly fragmented world – it is harder and harder to differentiate as a company. Competing on price is a thing of the past in many industries – and exceptional service is awesome…But, you have to attract customers before you can delight them and retain them. Oh, and of [...]
Categories: CRM, On-Demand CRM, SaaS, Social Business, Social CRM, SugarCRM, Uncategorized Tags: CRM Reviews, SugarCRM
Salesforce’s DimDim Buy – A Typical Proprietary Move - Story From: CRM Outsiders
Many have probably seen that Salesforce.com has acquired web conferencing tools provider DimDim for $31m. (The rumors of this deal had been percolating since before Dreamforce so for many this was no surprise at all.) The deal pits Salesforce.com in many ways against some big companies and very popular products – Citrix’s GoToMeeting and Cisco’s Webex, in [...]
Categories: CRM, M&A, On-Demand CRM, Open Source, SaaS, Social Business, Social CRM, SugarCRM, cloud computing, salesforce.com, social media Tags: CRM Reviews, SugarCRM
Commence Announces New Product Release with Year End Celebration - Story From: Commence CRM Blog
Commence Corporation hosted a miniature golf tournament to celebrate the release of a new version of their cloud based CRM product that incorporates a Project Management application and a Customer Service portal.
Categories: Commence News, Project Management, SaaS, cloud computing, midmarket, onpremise, sales force automation Tags: Commence CRM
Will Salesforce.com Become a Data Player, Not a CRM Player in Time? - Story From: CRM Outsiders
Salesforce.com seems to be blowing out its sales numbers and in a lot of ways that is great news. What is good for the market leader is good for everyone in the space: the great sales numbers validate our market message and really proves that all businesses need a great CRM initiative. One of the curious [...]
Categories: Application Design, CRM, Microsoft, On-Demand CRM, SaaS, Social Business, Social CRM, SugarCRM, cloud computing, salesforce.com, social media Tags: CRM Reviews, SugarCRM
Hosted CRM Makes Good Sense - Story From: Commence CRM Blog
The migration to cloud based computing offers several benefits and customers who have switched to an online CRM service are realizing a higher degree of value than they did with previous platforms. If you are looking for a cost efficient way to improve sales execution and customer service and provide your staff with anytime, anywhere access to vital customer data using a PC or mobile device, you should strongly consider an online CRM solution hosted by a reputable company.
Categories: CEO Corner, CRM Software, Commence News, SaaS, Web Based CRM, cloud computing, hosted-crm, sales force automation, upgrade Tags: Commence CRM
CRM Software Selection Made Easy - Story From: Commence CRM Blog
Summary of features to look for when choosing CRM software to meet your business needs at the basic, mid-market, and enterprise levels.
Categories: CEO Corner, CRM, CRM Software, Commence News, Enterprise CRM, SaaS, hosted-crm, midmarket, sales force automation Tags: Commence CRM
Five Reasons Why Salesforce.com’s Chatter Will Fail - Story From: CRM Outsiders
I have been watching the concept of Chatter for a while now. On the one hand, I could kick myself for not making more hype out of Sugar Feeds, the exact same functionality Sugar has had in its product for more than a year prior to availability of Chatter. My bad. On the other hand, I [...]
Categories: CRM, On-Demand CRM, SaaS, Social Business, Social CRM, SugarCRM, cloud computing, salesforce.com, social media, twitter, web 2.0 Tags: CRM Reviews, SugarCRM
Don’t Let Social Derail Traditional Customer Support Goals - Story From: CRM Outsiders
This is just a small thought – as I have far too many ideas that are too big for a tweet and not really epic blog material. But looking at Michael Maoz’s recent blog post around customer service vs. social. He makes a great point: good service is a must-have goal of any company and you [...]
Categories: CRM, CRM Reviews, CRM Technology, Customer Centric, Customer Retention in a Recession, On-Demand CRM, SaaS, Social Business, Social CRM, SugarCRM, twitter Tags: CRM Industry, CRM Reviews, Social CRM, SugarCRM
What is IT’s Role in the Social CRM Revolution? - Story From: CRM Outsiders
Cruel dictator? Benevolent gatekeeper? Ignorant chump? All these words could describe your IT department’s stance to social media and how your organization drives business value out of the social revolution. Really, what is the ideal role for IT when it comes to adding social tools into the day-to-day life of sales, marketing and support agents? I am [...]
Categories: CRM, CRM Reviews, CRM Technology, Customer Centric, Customer Retention in a Recession, On-Demand CRM, SaaS, Social Business, Social CRM, SugarCRM, cloud computing, social media, twitter, web 2.0 Tags: CRM Industry, CRM Reviews, Social CRM, SugarCRM
CRM — An Industry In Distress - Story From: Commence CRM Blog
CRM Herrrreeee, Get your CRM… Sounds like you’re at a ball game and listening to the peanut & popcorn vendor doesn’t it? You’re not. This is the new sound of an industry in distress. Just a few years ago Industry analysts had stated that Customer Relationship Management would be one of the fastest growing sectors [...]
Categories: CEO Corner, CRM, Commence News, SaaS, hosted-crm, sales force automation Tags: Commence CRM
The Best Lock-In Strategy? Empower Your Customers! - Story From: CRM Outsiders
SugarCRM CEO Larry Augustin and Eucalyptus CEO former head of MySQL Marten Mickos sat down with Spikesource CEO Kim Polese at the Structure conference today. The talk was around SaaS/Cloud and open source. It was an interesting talk – and brought up some interesting points. I think the most interesting one was not necessarily around SaaS, [...]
Categories: Application Design, CRM, CRM Reviews, CRM Technology, Conferences, Customer Centric, Customer Retention in a Recession, On-Demand CRM, SaaS, Social Business, Social CRM, SugarCRM, cloud computing, salesforce.com, social media Tags: CRM Industry, CRM Reviews, Social CRM, SugarCRM
Salesforce.com’s Chatter and the Conundrum of B2B “Social” CRM - Story From: CRM Outsiders
All the talk I’ve heard in the past couple of years around the social revolution and its pertaining to CRM is that all businesses need to become more customer-centric. This means a new level of transparency both inside your organization, and between the company and its customers. I don’t think anyone would disagree with these tenets [...]
