Sales Best Practice #3 – Has an excellent working relationship with the boss - Story From: Commence CRM Blog
A best practice for sales people by guest poster Dave Kahle, author and leading sales educator. By Dave Kahle The best salespeople understand that their company has assembled a collection of resources into which they can tap in order to further their sales success. One such resource is your sales manager. Now, I understand that the quality [...]
Categories: CRM, Commence News, Sales Management, Sales Training, Social CRM, Social Networking, customer-management-software Tags: Commence CRM, CRM, CRM Software
Reference Selling is the Key to Higher Close Ratios - Story From: Commence CRM Blog
CRM Software Can Help Every sales representative dreams about that phone call when they hear a prospect say “I was referred to you by one of your customers.” Want to know why? Statistics indicate that close ratios for new sales increase from 1% for cold calls to as high as 90% for those calls where a [...]
Categories: CRM Software, Commence News, Sales Effectiveness, Sales Training, Social CRM, Social Networking, linkedin, social media Tags: Commence CRM, CRM, CRM Software
Sales Best Practice #2 – Broadens the relationship with good customers by proactively introducing them to other employees - Story From: Commence CRM Blog
A Best Practice for sales people by guest poster Dave Kahle, author and leading sales educator. By Dave Kahle The best salespeople understand that the more comfortable the customer is with their company, the less risk the customer perceives there to be in dealing with them, and the more likely it is that the customer will [...]
Categories: CRM, Commence News, Customer Service, Sales Training, Social CRM, Social Networking, customer-management-software Tags: Commence CRM, CRM, CRM Software
Commence CRM Review – Noted in The Most Important Online CRM and Social CRM Applications - Story From: Commence CRM Blog
GetApp.com which provides information via their Business Software Marketplace has highlighted Commence CRM as one of the top providers of CRM software and Social CRM software or SCRM. Commence has been noted due to the company’s support for both CRM and Social CRM software. Commence CRM offers a comprehensive suite of customer management software including contact [...]
Categories: CRM Online, CRM Reviews, CRM Software, Commence News, Enterprise CRM, Social CRM, Social Networking, online contact management, online crm Tags: Commence CRM, CRM, CRM Software
The Top 20 CRM Blogs of 2011 - Story From: CRMOutsiders
By Chris Bucholtz This is the fifth year that I’ve compiled a list of the best CRM blogs, and the trend is clear: more and better blogs on the topic of CRM are out there than ever before. In 2008, it was a struggle to find 20 good blogs on CRM; now, there are so … Continue reading »
Categories: CRM, Social CRM, SugarCRM, Uncategorized Tags: CRM, CRM Software, SugarCRM
Tweeters Behaving Badly: Why You Need To Think About Personas as Part of Your Social Media Strategy - Story From: CRMOutsiders
By Chris Bucholtz One of the things social media allows us to see clearly and instantly is that some people don’t get social media. I see this every day in the CRM Outsiders Twitter feed (we’re @CRMOutsiders, by the way). Many of the people following us and being followed by us pre-date my arrival, including … Continue reading »
Categories: CRM, Social CRM, SugarCRM, Uncategorized, social media, twitter Tags: CRM, CRM Software, SugarCRM
The Secret Lesson Hiding in Nucleus Research’s ROI Study - Story From: CRM Outsiders
By Chris Bucholtz Yesterday, Nucleus Research issued a paper (read it for yourself here) that made a fairly encouraging claim: for every dollar spent on CRM, companies were seeing a return of $5.60 in benefits. That’s a very interesting number, although it’s a number in an area of research that can be very hard to [...]
Categories: On-Demand CRM, Social CRM, SugarCRM Tags: CRM Reviews, SugarCRM
Switching Gears: Transforming Transmission Repair by Building Processes Around the Customer Experience - Story From: CRM Outsiders
By Chris Bucholtz The auto repair industry can’t boast a history of great customer relationships. Part of it is customer-based – no one’s really in a great mood when their car breaks, and it’s hard to deliver a great customer experience when the customer’s in the midst of a bad experience. But a lot of [...]
Categories: On-Demand CRM, Social CRM, SugarCRM, Uncategorized Tags: CRM Reviews, SugarCRM
The data helps the relationship, but the relationship drives the sale - Story From: CRM Outsiders
By Chris Bucholtz A few years ago, I did a webinar with some respected thought leaders in the area of sales about the impact data was having on selling. No one was willing to use the term “data-driven selling” – that was too much for sales people’s sensibilities. But the guests were willing and able [...]
Categories: CRM, On-Demand CRM, Social Business, Social CRM, SugarCRM, sales Tags: CRM Reviews, SugarCRM
What Sugar 6.3 teaches us about customer co-creation - Story From: CRM Outsiders
By Chris Bucholtz Social media and social CRM are the kinds of things that offer multiple points of value. People who have their throwback CRM hats screwed on too tightly tend to see the formula as data+SCRM=sales dollars as the only metric, which isn’t exactly right. There are other benefits to engaging in SCRM – [...]
Categories: On-Demand CRM, Social Business, Social CRM, SugarCRM Tags: CRM Reviews, SugarCRM
Klout: the Popularity Contest that Misrepresents Itself as a Metric - Story From: CRM Outsiders
By Chris Bucholtz Over the last few weeks, I’ve been seeing a bunch of stuff about Klout come across my desk. For those of you who are unaware of what Klout is, you can visit the website try to figure it out on your own, or you can go with this brief synopsis: It’s a [...]
Categories: On-Demand CRM, Social CRM, SugarCRM, Uncategorized Tags: CRM Reviews, SugarCRM
CRM Online Activity Feeds - Story From: Microsoft Dynamics CRM Online Team Blog
The latest R7 release for CRM 2011 was deployed on Oct. 25th, 2011. One of the features available from this release is Activity Feeds. The new feature will allow you to start building your internal Social CRM which can help increase user collaboration and communication. If you are in existing CRM Online customer or created a trial instance prior to the release date, you can import the solution from the Dynamics Marketplace: http://dynamics.pinpoint.microsoft.com/en-US/applications/microsoft-dynamics-crm-activity-feeds-12884926310. All new instances post Oct. 25th will have the new feature out of the box.
Microsoft Dynamics CRM Activity Feeds provide real time notifications and quick sharing of information that the team cares about via quick and short updates. Activity Feeds enable a user to follow and listen in on important activities that take place around the people, accounts, contacts, leads, opportunities or anything else that they care about.
Feed status updates can be posted manually by users or automatically based on pre-defined system rules through workflow. Activity Feeds can also be posted to by external applications through the Microsoft Dynamics CRM web services API. Activity Feeds expose Microsoft Office Lync real-time presence functionality so that users can initiate communication activities such as IM, phone calls and emails.
Microsoft Dynamics CRM Activity Feeds will work with all deployment models for Microsoft Dynamics CRM including on-premise, Microsoft Dynamics CRM Online and partner-hosted.
How to setup and configure Activity Feeds
https://rc.crm.dynamics.com/rc/2011/en-us/online/5.0/help/source_sf_setup_activity_feeds.htm
How to use Activity Feeds
https://rc.crm.dynamics.com/rc/2011/en-us/online/5.0/help/source_sf_use_activity_Feeds.htm
How to follow colleagues and records with Activity Feeds
https://rc.crm.dynamics.com/rc/2011/en-us/online/5.0/help/source_sf_follow_with_activity_Feeds.htm
*Activity Feeds are also available for CRM On Premise as well.
Categories: Social CRM, microsoft dynamics crm Tags: CRM, dynamics, Microsoft Dynamics, microsoft dynamics crm
Sales Practices: Question and Answer #4 - Story From: Commence CRM Blog
This is a Sales Question and Answer article from guest poster Dave Kahle, author and leading sales educator. Follow Dave’s latest Tweets at @davekahle. By Dave Kahle Q. You have convinced me that spending time face-to-face with customers is the best use of my sales time. How much of my week should I spend entertaining customers; taking [...]
Categories: Commence News, Customer Loyalty, Sales Effectiveness, Sales Training, Social CRM, Social Networking, customer relationship, sales force automation Tags: Commence CRM
Expert Voices: Kathy Herrmann on Determining SCRM ROI - Story From: CRM Outsiders
By Chris Bucholtz Back when people were pooh-poohing social media and social CRM on the grounds that it was too difficult to determine return on investment (ROI), Kathy Herrmann was one of the few coherent voices in the crowd shouting back, “Yes! Yes, you can!” SCRM ROI has become slightly less mysterious and slightly better [...]
Categories: On-Demand CRM, Social CRM, SugarCRM, Uncategorized Tags: CRM Reviews, SugarCRM
Can you sell with social? Only after building a solid relationship - Story From: CRM Outsiders
By Chris Bucholtz As I keep saying, there are as many ways to use social media for your business as there are businesses. The best way to use it, of course, will be based on the behavior of your business and on the behavior of your customers. It will not be based so much on [...]
Categories: CRM, On-Demand CRM, Social CRM, SugarCRM, social media Tags: CRM Reviews, SugarCRM
Are your people the weak links in the CRM chain? - Story From: CRM Outsiders
By Chris Bucholtz I never get tired of talking about CRM as a discipline, not a technology. Yes, yes, yes – the technology allows you to scale the discipline, but ultimately, the ideas, initiatives and actions that result from CRM and reach customers are not executed by technology – they’re executed by people. (Clint Oram, [...]
Categories: CRM, Customer Experience, On-Demand CRM, Social CRM, SugarCRM Tags: CRM Reviews, SugarCRM
The true value of Open - Story From: CRM Outsiders
By John Mertic “Open Source” was the term coined that triggered a revolution in software. Then came terms like Open Data, Open APIs, Open Architecture, and more. What do they all mean? Are they just like Open Source? I spent time recently at the Open Source Thinktank in Paris, where we wrestled with this very [...]
Categories: On-Demand CRM, Open Source, Social CRM, SugarCRM Tags: CRM Reviews, SugarCRM
SCRM Basics: Twitter, Why and How - Story From: CRM Outsiders
A few years ago, when I worked over in San Francisco, I would occasionally commute using the “casual car pool” system – in other words, at a designated congregation point, I’d get into a vehicle with a total stranger so that person could save bridge toll and I could save bus money. It was less [...]
Categories: On-Demand CRM, Social CRM, SugarCRM, twitter Tags: CRM Reviews, SugarCRM
Lesson From a Spotty Social Media Strategy - Story From: CRM Outsiders
(Editor’s note: chatting around the office can result in outbursts of coherence like this one, from David Bockian, who recapitulates this story and distills it to its essence – and even mentions ferrets in the process – the editor) If you make a business decision that causes your customers to say, “What were you thinking?”— [...]
Categories: On-Demand CRM, Social CRM, SugarCRM, facebook Tags: CRM Reviews, SugarCRM
What is the Sugar Community? - Story From: CRM Outsiders
We talk a lot about social CRM, communities and the like. The developer community – and the open source community, to be specific – was really the first to seize on the potential of the new communication technologies enabled by social media. We’re lucky over here at SugarCRM – we have an insider as our [...]
Categories: On-Demand CRM, Open Source, Social CRM, SugarCRM Tags: CRM Reviews, SugarCRM
